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Services for quick start and smooth operations of your cloud
The right support plan is an integral component of your cloud computing success.
ALTAI JUMPSTART SERVICETM
Complete installation and set-up of your on-premise private cloud. We start by collecting requirements for your cloud, including hardware components, network infrastructure, development process, application profiles and expected performance characteristics. Based on these requirements we’ll recommend the hardware bill of materials, design deployment configuration and propose implementation plan.
A simple cloud can be up and running in a few days or even hours. However, most of our clients have specific integration requirements that lead to more complex implementations. Contact us to discuss your requirements and get a quote
ALTAI PRIVATE CLOUD FOR DEVELOPERSTM SILVER SUPPORT
This plan is designed for devops teams that run small to medium size clouds and require infrequent level 2 support during normal business hours. Service plan includes:
- issue notification by email
- first response by next business day
- assigned specific customer support manager
- remote support team
- support hours are 8:00am – 6:00pm PST, Monday through Friday, except holidays
- cloud size up to 400 VPUs
- number of support tickets up to 10 per months
- $6,000/mo with 12-mo contract
Contact us to learn more and order your support plan
ALTAI PRIVATE CLOUD FOR DEVELOPERSTM GOLD SUPPORT
This plan is designed for larges-scale clouds that are mission-critical for the development organization. Devops teams that run such a cloud require immediate attention to problems and unlimited access to the specialists that that can identify and correct the problem. Service plan includes:
- issue notification by email or phone
- first response in 2 hours
- assigned specific customer support manager
- remote support team
- support hours are 24×7, 365 days a year
- cloud size up to 8,000 VPUs
- unlimited number of support tickets
- $18,000/mo with 12-mo contract
Contact us to learn more and order your support plan
