- Evaluation of the existing search
functionality & quality
- Assessment of existing search
- Gap analysis and opportunity
- Business impact of the next-gen
Over its two-decade history, retail search has made a tremendous journey from its roots in naive, full text search to the current search systems which combine a concept-oriented retrieval approach with sophisticated ranking formulas based on a combination of statistics and business signals. Those systems are aided by a variety of machine learning models which help with query intent classification, spelling correction and the re-ranking of top search results.
Right now, the retail search industry is experiencing a new wave of innovation powered by two key factors: deep learning-based natural language processing and web-scale customer behaviour data accumulated by leading cloud providers.
Next generation search engines leverage a semantic vector search approach. With this method, both customer queries and catalog products are represented as vectors in a high-dimensional vector space, called semantic vector space.
A well-trained deep learning model maps queries and products to this semantic vector space in such a way that queries are placed close to most relevant products.
This makes it very simple to answer search requests; all you need to do is map the query to a vector space and find all the products in the immediate neighborhood.
Read more about semantic vector search here.
Microsoft Bing for Commerce is the next-generation retail search engine that combines state-of-the-art deep learning models with the vast amount of shopping behavioral data accumulated by Bing for Commerce and Ads.
This allows the search engine to correctly respond to out-of-vocabulary and symptom queries where traditional word matching techniques would be helpless.
In addition to deep learning models, Microsoft Bing for Commerce's superior query understanding is powered by the Bing knowledge graph, which helps to correctly interpret the meaning of both product data and customer queries.
Microsoft Bing for Commerce employs a cascade of engagement-based rankers that can be directly trained to desired business outcomes, such as click-through ratio, average order value, conversion rates or a combination of those.
Recognized as the leader in retail search solutions, Grid Dynamics has a decade of experience running search replatforming programs with Fortune-500 customers. We have helped several tier-1 retailers, including iconic brands, in their migration to next-generation search engines.
We utilize deep understanding of the retail search and product discovery domain, expert knowledge of the Microsoft Bing for Commerce platform and an effective agile delivery model to complete integration projects with minimal risks and in the shortest time possible. We can help with every step of the integration journey and drive it to have a real, measurable impact on business.
If you would like to explore some of the options and benefits available to you, we will gladly help by running a search quality assessment of your service or holding a search architecture workshop.
Free of charge and with no obligations.