Jake Jian

When it comes to human capital, many organizations face a lingering dilemma concerning workforce management. There are two extremes: overstaffing and understaffing. Overstaffing leads to underuse of existing employees and causes labor costs to increase. Understaffing, on the other hand, cripple...

Customer retention is the primary pillar for building virtually any subscription-based business, including software, video game, media, and telecom businesses. Nowadays, it is common to use advanced machine learning techniques to predict customer churn probability as accurately as possible. However...