Artificial intelligence (267)

Agentic AI in financial services now touches fraud, AML, onboarding, investment suitability, and servicing. But with 76% of firms planning to implement agentic AI within the next year, the hard part is not the models themselves; it’s ensuring that the data, controls, and integration patterns with e...

Choosing the right agentic AI framework matters. Crew AI, Google ADK, LangGraph, and OpenAI Agents SDK each solve different problems, from rapid multi-agent prototyping to durable, stateful workflows and cloud-native enterprise agentic AI deployments.  This comprehensive white paper examine...

Agentic commerce is in the midst of a defining moment. Instead of a customer navigating a checkout flow, AI shopping agents can now autonomously purchase goods, renew subscriptions, or restock supplies, executing payments entirely on the customer’s behalf through agentic payments protocols. It’s...

As an enterprise leader, you’ve likely seen countless AI prototype demos over the last few years promising empty buzzwords like “transformation”, “efficiency”, and “competitive edge”. But how many of those prototypes actually work in production? Over the past decade, multiple AI hype cycles ha...

Learn how integrating AI in composable commerce enables intelligent orchestration, personalized experiences, and faster innovation. Download Grid Dynamics’ ebook.

Agents of change are here. Agentic AI is rewriting the rules of retail, manufacturing, financial services, and insurance, making workflows autonomous, compliant, and customer-first.

Running agent-based systems across your enterprise comes with tough problems. The main ones are keeping costs down, scaling up fast, and making sure nothing breaks when things go wrong. This white paper gets into the real challenges that come up when teams move from simple agent pilots to a ful...

You’re cruising down Highway 101 for a long-awaited hiking trip. Somewhere between Monterey and Big Sur, you park your car and set off on your hike. During your hike, a delivery truck sideswipes your parked car. By the time you return, your insurance app has already detected the incident through te...

Today, agentic AI can autonomously build, test, and deploy full-stack application components, unlocking new levels of speed and intelligence in SDLC automation. A recent study found that 60% of DevOps teams leveraging AI report productivity gains, 47% see cost savings, and 42% note improvements in...

As the largest omnichannel mattress retailer in the U.S., Mattress Firm’s 6,000+ Sleep Experts® are trusted advisors guiding customers to better sleep across 2,200+ stores. But with product information, promotions, financing options, training materials, and operational procedures spread across...

Today, many organizations find themselves grappling with the developer productivity paradox. Research shows that software developers lose more than a full day of productive work every week to systemic inefficiencies, potentially costing organizations with 500 developers an estimated $6.9 million an...

This ebook examines how agentic AI is reshaping business by enabling systems that can plan, decide, and act on their own. It offers practical examples, lessons from past tech shifts, and guidance for organizations considering this new approach.

Because this kind of impact is already a reality: Remember how online shopping reshaped retail over the past two decades? We’re on the brink of another shift. Quietly but quickly, the familiar mix of search bars, filters, and shopping carts is starting to feel dated. According to Gartne...

According to Gartner, by 2028, 33% of enterprise software applications will include agentic AI. But agentic AI won’t just be embedded in software; it will also help build it. AI agents are rapidly evolving from passive copilots to autonomous builders, prompting organizations to rethink how they dev...

From retail to manufacturing, and from financial services to healthcare, every industry is eager to capitalize on the potential of artificial intelligence. But AI-ready data is essential to realizing that promise. To truly unlock that potential, AI solutions for enterprises must be built on a fou...

Delivering reliable software at speed is challenging. Even more challenging is continuing to rely on traditional quality assurance as digital transformation accelerates. Manual testing and conventional test automation simply can't keep up with the complexity and pace of modern development. Arti...

Is DeepSeek AI development the right choice for your organization? Download the full white paper to get your hands on comprehensive technical details, in-depth performance benchmarks, and actionable insights from CTOs—for CTOs (and AI innovators).  DeepSeek has quickly established itsel...

For technical leaders seeking a comprehensive understanding of Agentic AI technology—including architectural innovations, implementation frameworks, and detailed technical guidance—download the full white paper for an in-depth analysis, technical deep dive, and actionable strategies to accelera...

Wealth managers, asset managers, and banks face mounting pressure when it comes to regulatory remediation—the process of responding quickly and accurately to inquiries from regulators like FINRA and the SEC. These demand answers to complex questions about past transactions, communications, and deci...

Explore how AI, Agentic workflows, and cloud-native technologies are reshaping insurance underwriting, claims, and risk management in 2025.

Grid Dynamics' Google Agentspace solution transforms enterprise knowledge work by connecting Gemini's AI capabilities with company data. As Google Cloud's launch partner, Grid Dynamics addresses information silos and knowledge accessibility challenges for Fortune 500 companies.  The solutio...

It's time to optimize your enterprise with adaptive, AI-driven automation. Download our complete white paper to discover how Agentic AI can drive operational efficiency, enhance customer experience, and boost revenue growth, along with practical guidelines, implementation strategies, and tool com...

Discover the AI trends set to reshape businesses in 2025—boosting efficiency, driving innovation, and transforming industries to stay ahead in a fast-changing world.

Artificial intelligence is currently a hot trend. We’re witnessing a wide range of creative implementations of this technology, from using ChatGPT to write a script to applying generative AI to create new product designs. While these applications are fun, they show the groundbreaking potential of t...

A Fortune 500 wealth management firm partnered with Grid Dynamics to boost financial advisor productivity and accelerate decisions with two connected capabilities: a financial services AI copilot for rapid knowledge discovery and an AWS‑native reporting platform for fast, trusted metrics. In plain...

You’re cruising down Highway 101 for a long-awaited hiking trip. Somewhere between Monterey and Big Sur, you park your car and set off on your hike. During your hike, a delivery truck sideswipes your parked car. By the time you return, your insurance app has already detected the incident through te...

Today, many organizations find themselves grappling with the developer productivity paradox. Research shows that software developers lose more than a full day of productive work every week to systemic inefficiencies, potentially costing organizations with 500 developers an estimated $6.9 million an...

Is DeepSeek AI development the right choice for your organization? Download the full white paper to get your hands on comprehensive technical details, in-depth performance benchmarks, and actionable insights from CTOs—for CTOs (and AI innovators).  DeepSeek has quickly established itsel...

Structured products are tailored financial instruments that combine traditional securities like bonds or stocks with one or more derivative components, offering investors customized risk-return profiles that standard investments can't match. Currently, the industry is at a technological...

Discover the AI trends set to reshape businesses in 2025—boosting efficiency, driving innovation, and transforming industries to stay ahead in a fast-changing world.

Stay ahead by understanding the four key trends transforming enterprise cloud infrastructure and AI in 2025, from modernization to security and hybrid cloud solutions.

India’s Global Capability Centers (GCCs) are rapidly transforming into strategic innovation hubs, driving global leadership and technological breakthroughs. With over 1,700 GCCs employing 1.9 million professionals, these centers are incubating the next wave of Fortune 500 CEOs and pioneering ad...

Many organizations have already embraced practices like Agile and DevOps to enhance collaboration and responsiveness in meeting customer needs. While these advancements mark significant milestones, the journey doesn't end here. Microservices offer another powerful way to accelerate business capabil...

The insurance industry is behind the digital modernization curve because of its reliance on outdated, inflexible, and cumbersome legacy systems. Although the sector manages trillions of dollars in assets and plays a vital role in global economic stability, insurance technology needs to keep pace wi...

Discover how Contentstack, commercetools, Google Vertex AI, and Grid Dynamics accelerate e-commerce innovation through the integration of generative AI and composable commerce.

Artificial Intelligence (AI) is at the forefront of a transformative shift in banking, financial services, and insurance (BFSI) documentation, redefining how institutions manage, process, and analyze vast amounts of data. In an industry where precision and compliance are paramount, traditional meth...

Discover the top digital customer experience trends to shape 2025. Explore AI, personalization, and CX strategies in this free ebook.

Discover how to transform LLM prototypes into powerful commercial solutions with LLMOps & RAG. Download our free ebook for expert strategies and insights.

The success rate for new products remains startlingly low—up to 95% fail to gain market traction, and 90% of startups fail within their first three years. Even major companies face significant product failures, as seen with Microsoft's Zune, Amazon's Fire Phone, and Coca-Cola's New Coke. The whi...

Discover how insurers can leverage AI to simplify regulatory compliance, optimize pricing, and enhance customer service in today's competitive insurance market.

The rapid adoption of generative AI in enterprises has created both excitement and challenges for organizations seeking to harness its potential. As companies move from proof of concept (POC) to production, they face numerous obstacles that require expert guidance to overcome. In this context, the...

AI is emerging as a transformative tool in regulatory compliance. Recent regulatory actions underscore the urgency of this technological shift. Earlier in 2024, LPL Financial agreed to pay more than $6m in fines and restitution to settle claims brought by the Financial Industry Regulatory Author...

Discover the latest D2C manufacturing technology trends in our ebook. Learn key innovations driving the industry forward and how to stay ahead in 2025.

An average company adopting cloud today could achieve 180% ROI in business benefits, although few are getting close to these returns.  Migrating or replatforming to a cloud data platform is a complex process. Even a basic "lift-and-shift" migration requires careful planning—designing the target...

Congratulations on advancing your artificial intelligence and generative AI initiatives! While it’s exciting to focus on the potential impact these technologies can bring to your business, it’s equally important to consider how AI and human intelligence are key to unlocking unprecedented business p...

In the era of precision medicine and on-demand experiences, intelligent content management is the nervous system of pharma innovation and engagement. By seamlessly connecting data, insights, and knowledge across the organization, it accelerates discovery, enhances decision-making, and ultimate...

Originally published on Top Company Guide The automotive industry is facing unprecedented challenges with increasing competition, shifting consumer preferences, and the drive for sustainability. These challenges place immense pressure on manufacturers to innovate and optimize every aspect of the...

Deploying open-source large language models (LLMs) like Mixtral-8x7B, Mistral, and Llama 2 requires a significantly different LLMOps architecture compared to using closed-source models from providers like OpenAI, Google, and Anthropic, even though data vectorization, embeddings creation and observa...

If you haven't realized that artificial intelligence is fundamentally reshaping business models, from the way we leverage technology for core operations to the rapidly increasing pace of change and innovation, it's beyond time to face the current reality. This new reality dictates: Adapt or fad...

Digital commerce has undergone a seismic shift over the past few years. In the blink of an eye, over 2 billion global digital buyers were flooding the internet, and projections indicate that 95% of all purchases will be made online through digital channels by 2040. With this, the number of online s...

Dissect the five transformative technology trends redefining wealth management. Get actionable insights on leveraging AI, advanced analytics, and digital ecosystems to optimize operations, and deliver superior client experiences.

Have you come across a retail marketing message lately that states, 'Bring the fitting room home and find what you love'? Many retail brands today showcase their customer-first mindset through 'try before you buy' experiences, allowing customers to order products online, try everything, and return...

Navigate the rapidly changing insurance landscape with our in-depth analysis of 2024 trends. Gain valuable insights and stay ahead of the competition...

How AI, connectivity, automation, security, resilience, and personalization are redefining the potential of manufacturing...

Explore the technical prowess of conversational AI in e-commerce, from intricate customer service and artificial intelligence services to personalized shopping experiences. Leveraging advanced artificial intelligence (AI), Large Language Models (LLMs), and Natural Language Processing (NLP) technolo...

How telemedicine, the IoMT, integrated healthcare data, digital health commercialization, and GenAI-powered drug R&D will shape the year ahead.

Generative AI holds immense value in diverse industries, reshaping business operations and customer interactions. In marketing and retail, it enables personalized content creation, virtual try-ons, and conversational product discovery, enhancing customer experiences. Healthcare benefits from AI in...

Explore 10 pioneering AI trends, uncover the power of generative AI, and witness how Grid Dynamics is spearheading innovation. Download now to gain exclusive insights to transform your organization and stay at the forefront of the AI revolution.

Welcome to the future of wealth management, where transformative technologies are redefining the landscape. Our latest white paper details the powerful role of generative AI in reshaping how wealth management firms operate, offering you a comprehensive guide to navigate this groundbreaking shift....

Did you know that the journey for a groundbreaking drug from concept to market spans a staggering 12 to 18 years, with a jaw-dropping price tag of $2.6 billion? What’s more, only a tiny 10% of candidates even make it to clinical trials. But here's the good news–Generative AI is stepping in to res...

In a world where artificial intelligence (AI) is transforming industries, the pharmaceutical sector faces unique challenges in fully embracing this technological revolution. Often, the industry experiences a multitude of isolated AI pilot projects that struggle to transition into full-scale product...

In today's competitive business environment, automation of business processes, especially document processing workflows, has become critical for companies seeking to improve efficiency and reduce manual errors. Traditional methods often struggle to keep up with the volume and complexity of the ta...

In our fast-paced world of ever-evolving technologies, manufacturing leaders are redefining their strategies to focus on delivering optimum value to customers. In this white paper, we delve into the revolutionary power of generative AI and its profound impact on the manufacturing industry.Gone are...

In the pursuit of innovation, a notable 91% of enterprises have prioritized modernizing their legacy applications, as reported by VMware. This push for modernization has yielded significant results, with a May 2022 Forrester report revealing that 77% of enterprises have witnessed substantial reve...

Building solutions using closed-source large language models (LLMs), including models like GPT-4 from OpenAI, or PaLM2 from Google, is a markedly different process to creating private machine learning (ML) models, so traditional MLOps playbooks and best practices might appear irrelevant when appl...

Generative AI, fueled by advanced unsupervised learning techniques, is revolutionizing businesses across various domains. As generative AI continues to evolve, it is vital to delve deeper into its core techniques and how they can be leveraged to address unique business challenges.In this whit...

Most industry leaders, specifically manufacturers and retailers recognize the immense strategic value of optimized marketing messages and streamlined customer service to thrive in a competitive market. Research shows that 81% of customers are more likely to make repeat purchases after a positive...

The pharma and life sciences industry is experiencing a data revolution. As everything becomes more digital, the amount of biomedical data is exploding. This presents an opportunity to tap into valuable insights to advance R&D, manufacturing, marketing, and more. However, companies struggle to...

Artificial intelligence is currently a hot trend. We’re witnessing a wide range of creative implementations of this technology, from using ChatGPT to write a script to applying generative AI to create new product designs. While these applications are fun, they show the groundbreaking potential of t...

Discover the transformative potential of Generative Artificial Intelligence (GenAI) in the software development industry. At Grid Dynamics, we've conducted an extensive study to quantitatively assess the performance enhancements provided by GenAI tools across various software development tasks and...

Our offerings combine strong domain expertise, world-class engineering capabilities...

The P&C insurance industry in the US operates within a complex regulatory landscape, where states hold the reins of regulation under the McCarran-Ferguson Act. The act establishes a framework where state governments have the primary authority to regulate the insurance industry, promoting a de...

The world of AI is constantly evolving, and recent advances in text-to-image models like DALL-E and Stable Diffusion have been truly groundbreaking. These models are already transforming how artists and designers work, enabling them to experiment with their ideas and create stun...

Traditional product design can be a complex and challenging process, requiring multiple stages of ideation, modification, restyling, 3D modeling, prototyping, and testing. One of the main challenges is finding the balance between creative freedom and practical constraints, such as cost, manufactura...

It's time to strategically amplify your impact in the ever-evolving landscape of generative AI...

Generative AI has gained immense interest thanks to the unprecedented success of ChatGPT, the AI chatbot that most of the world has come to love, built by OpenAI. In fact, ChatGPT has become the world's fastest-growing consumer application in history, gaining 100 million users in just 2 months afte...

In game development, the costs associated with creating art assets are often estimated to be about 30-40% of the total game budget. This makes game asset creation one of the most important applications for generative AI tools and services. In this blog post, we explore the capabilities of Midjourne...

The capabilities of speech recognition and natural language processing are rapidly increasing and now allow people to regularly engage with AI programs in human-like conversations. This opens the doors for an entirely new generation of smart devices and use cases. One of the most promising is voice...

Retail is on the brink of yet another technological breakthrough. AI devices like Siri, Alexa, Google Home, and virtual assistants of all kinds are rapidly becoming trusted and dependable aides to many people. Technology companies led by Amazon, Google, Apple, and Microsoft are rushing to grab th...

For many years, chatbots have been quietly moving from the screens of sci-fi movies to commercial applications. Companies like Google, Amazon, Apple, IBM, and Microsoft, along with an ever-increasing array of AI startups, have been gradually perfecting Conversational User Interfaces (CUIs) that a...

Agentic commerce is in the midst of a defining moment. Instead of a customer navigating a checkout flow, AI shopping agents can now autonomously purchase goods, renew subscriptions, or restock supplies, executing payments entirely on the customer’s behalf through agentic payments protocols. It’s...

Learn how integrating AI in composable commerce enables intelligent orchestration, personalized experiences, and faster innovation. Download Grid Dynamics’ ebook.

A Fortune 500 wealth management firm partnered with Grid Dynamics to boost financial advisor productivity and accelerate decisions with two connected capabilities: a financial services AI copilot for rapid knowledge discovery and an AWS‑native reporting platform for fast, trusted metrics. In plain...

Policy management is the backbone of every insurance operation. It drives everything from underwriting, customer onboarding, and risk evaluation to regulatory adherence and claims processing, ensuring processes move efficiently, customers stay happy, regulators stay satisfied, and costs remain unde...

You already know that Shopify is a robust and flexible enterprise e-commerce platform. Add AI search and merchandising, and your customer experience goes from one-size-fits-all to one-in-a-million. Give shoppers what they want: fast, intuitive search, tailored results, and a personalized, conve...

Delight your customers with hyper-personalized, omnichannel, and localized content at scale with Contentstack EDGE—an AI-powered digital experience platform (DXP) fueled by customer data. Cut time-to-market in half with Grid Dynamics, a leading artificial intelligence services company and the e...

2025’s tariff shakeup is here, and it’s rewriting the rules for e-commerce. With sweeping U.S. and North American reforms—like a new 10% baseline import duty, the end of the $800 de minimis exemption for shipments from Hong Kong and China (all imports from these regions now face steep tariffs of 12...

AI for retail starts with composable commerce—where every click feels personal, every journey is seamless, and every interaction counts. Grid Dynamics’ composable commerce platform blends MACH architecture with advanced AI to craft shopping experiences that sense, adapt, and respond in real time....

Elevate your customer service with the AI-powered Customer Engagement Suite from Grid Dynamics and Google Cloud, one of the leading AI powered solutions for enterprise support. This comprehensive solution combines Google's advanced agentic AI capabilities with Grid Dynamics' proprietary accelerator...

This retail AI trifecta combines Grid Dynamics' expertise with Google Cloud's advanced technologies to modernize retail experiences. This powerful solution integrates AI search and smart merchandising on a pre-composed commerce foundation to deliver seamless, personalized shopping journeys. By l...

As consumerism inevitably evolves, retailers must find new ways to understand their customers and refine their digital and in-store experiences. At the heart of this change is an AI-powered eCommerce platform with AI search, enriched product catalogs, and precision merchandising—key elements th...

Discover how Google conversational search powered by catalog optimization, smart matching, and conversion-focused ranking enhances product discovery and drives purchase decisions.

With the deluge of data dominating the insurance sector today, traditional insurance models are struggling to keep up with evolving customer needs and technological advancements. Enter embedded insurance—a game-changing approach that seamlessly integrates coverage into products and services at the...

Against the backdrop of escalating healthcare costs, surpassing $6 trillion by 2028, and a looming shortage of 10 million health workers by 2030, the urgency of 100% digital health integration is stark. This alarming trajectory demands a shift towards prevention and proactive care to curtail skyroc...

Discover how we've reshaped tire recognition technology through advanced AI methodologies, leveraging deep learning visual models and seamless integration with Amazon Web Services (AWS). In collaboration with a prominent automotive industry leader, we've addressed the critical need for precise tire...

In the ever-growing world of e-commerce, providing customers with an efficient and relevant product ranking experience is crucial for driving sales and maintaining customer satisfaction. Online retailers invest significant resources into optimizing their search and recommendation systems to ensure...

Customer retention is critical for retailers and CPG companies today because brand loyalty is a fickle thing in the digital age. However, to effectively prevent customer churn, a few fundamental questions need to be answered: Who will churn? You need to identify the specific user segment that y...

Envision yourself as a store owner looking to boost foot traffic. You hatch a plan: stand at the front and actively promote your items to those walking by. With enthusiasm, you wear a striking outfit and hold up a blank board, ready to publicize a special deal. However, when it’s time to pen the...

With the recent advancements in generative AI, and the ongoing explosion of multimodal biomedical data from large biobanks, electronic health records, medical imaging, and biosensors, it is now possible to capture the complexity of human health and disease more accurately. These breakthroughs a...

Discover how we improved a Fortune 500 Pharma company's email click rate by 50% with a custom Next Best Action recommendations engine. Along the way, you'll learn how the final repeatable, scalable NBA solution uses BigData and ML best practices to: Empower sales reps with customer, content, an...

Automotive manufacturers are embracing AI technology to gain a competitive advantage in the market. Gartner predicts that by 2026, 75% of large enterprises will have adopted some form of robotics in their warehouse operations. Additionally, 25% of manufacturers will have transitioned by then to a...

It goes without saying that the driving business goal of any Commercial Pharmaceutical company is to increase drug prescriptions by influencing and educating doctors about the drugs and medication they sell. This marketing process entails Commercial Pharma sales representatives reaching out to doct...

The telecom industry has faced numerous challenges in recent years, including waning revenues and return on invested capital (ROIC), as well as difficulty keeping up with post-pandemic customer demands. It would be expected that, by now, telecom operators would have adopted AI-powered solutions to...

The financial services industry is one of the fundamental pillars of the global economy. Given the broad spectrum of functions this sector performs, financial institutions have to stay on the edge of modern tech innovations, provide personalized experiences to their customers, and enhance their ope...

The financial services industry plays an essential role in our daily lives, whether it's helping us manage our finances, purchase a home, or plan for retirement. By offering a wide range of financial products and services, such as loans, credit cards, insurance, investment management, and payment p...

Over the past few decades, Artificial Intelligence (AI) made a huge leap from a fancy buzzword out of the science fiction realm to a powerful technology that is virtually reshaping our reality. What was once perceived as a figment of our futuristic imaginations is now a fundamental part of our ever...

While traditional values like price, quality, and delivery costs still matter in the digital commerce world, it’s the search experience that has now become the strongest driver of new purchases. With hundreds of thousands of options at their fingertips, shoppers expect to find what they are looking...

A company’s ability to generate a steady flow of new customers, and retain existing customers at the same time, can decisively determine whether a business is successful or not. Customer retention is particularly important because the cost of user acquisition is much higher than the cost of user re...

The insurance industry is constantly changing due to emerging disruptions, shifting demographics, and new entrants, forcing traditional players to adapt. Each time there's a major leap in technology, customers expect the industry to respond with new products, new methods of distribution and new w...

For retailers, eCommerce leaders, and data scientists looking to boost customer engagement, product discovery, and revenue per visitor, this white paper offers a hands-on, technically guided approach to building an effective personalization engine. The guide explains how to bridge the gap betwe...

Knowde, a leading digital marketplace for ingredients, polymers and chemistry, was looking to provide more relevant, timely, and personalized search experiences for their customers. Following a MACH approach to composable commerce, we implemented a powerful new search system that supports: mul...

When it comes to insurance, customers don’t want to feel like their claim is just another drop in the ocean. This presents insurance companies with a monumental task: how to offer a tailored, user-friendly experience that fits each customer’s needs? Especially given that insurance companies have...

Machine learning (ML) is changing the way businesses are conducted. These days, most sectors employ machine learning in their solutions, and the commercial pharmaceuticals sector is no exception. Leading commercial pharma companies are experimenting with ML models to commercialize their products wi...

This is the third article in our series introducing NBA to the commercial pharma industry. This article will explain how the customer engagement index (CEI) is calculated to enable NBA to recommend channels to sales reps based on historical health care provider (HCP) data and behavioral preferences...

There is no doubt that customer-centricity and personalization tools are driving digital transformation investments in commercial pharma. The big question, however, is how to operationalize data-driven insights that help pharma sales reps overcome the challenge of limited access to health care prov...

This article was originally posted on the Insurance Edge. The insurance industry is undergoing a digital transformation, with technologies such as artificial intelligence (AI) and machine learning (ML) providing companies with the ability to automate, personalize, and even accelerate customer gr...

Digitization is revolutionizing the way the insurance industry does business, with newfound ability to automate, personalize, and accelerate customer growth through artificial intelligence and machine learning. These changes benefit both insurance companies and customers in the long run: Insurers a...

We live in a multicultural society with more than 7 000 languages spoken across the world today. To better serve the needs and preferences of global consumers, retailers need to understand the unique nuances and characteristics of the diverse languages their customers speak. It is no longer enoug...

In today’s highly digitized world, business models need to change to keep up with consumer demands. With the impacts of the COVID-19 pandemic, businesses are having to reimagine their business models entirely, and they’ve had to do it at a massively accelerated pace. The manufacturing industry is n...

In an era where customer experience and product discovery innovations are a top priority for businesses, we are witnessing a shift from traditional recommendation systems towards session-based recommendation systems in the digital commerce sector. Why? Because they produce personalized recommendati...

In an era where customer experience and product discovery innovations are a top priority for businesses, we are witnessing a shift from traditional recommendation systems towards session-based recommendation systems in the digital commerce sector. Read this case study to see how we designed and...

Do you feel well-equipped when it comes to data-driven personalization? A recent McKinsey survey of data leaders found that only 15% believe their company is on the right track with personalization. Read this whitepaper to explore the new generation of Customer Analytics and Personalization sol...

Semantic query parsing, described in “Semantic query parsing blueprint”, is a powerful technique to improve relevance of the search results. It has proven especially successful when a search solution deals with semi-structured data, such as ecommerce product catalog, customer profiles or real estat...

Providing each customer with personalized treatment that helps improve long-term engagement is one of the most fundamental problems in marketing communications. This task is particularly important for businesses that rely heavily on long-term customer relationships, including telecom, video games,...

These days, when machine learning-based result ranking becomes a de-facto standard for e-commerce search implementations, it still relies on the high quality of the matching. No matter how sophisticated your ML ranking algorithm is, if relevant products are not retrieved from the search index, it w...

Machine learning is an essential part of the modern search system. ML models are helping in many areas of search workflow, such as intent classifications, query parsing, facet selection, and, most importantly, results re-ranking. In this blog post, we will explore the benefits of expanding the...

According to Hedges & Co. report, US online sales of auto parts and accessories amounted to $12B and, while new car sales projection are looking bleak, the future of the automotive aftermarket is quite positive. Both specialized auto parts retailers and online commerce powerhouses like Amazon...

Search engines have been with us for several decades already, and we are using them daily in our digital lives, so why are we still talking about search? Isn’t search a solved problem already? Search probably would have been a long solved problem if human language were a well-defined, thought-th...

Replacements, Ltd. is the world's largest retailer of tableware, silver, estate jewelry and watches, including patterns being produced by manufacturers as well as those discontinued. Customers looking to expand their collections, along with those who have misplaced or broken pieces, use the compa...

Online retailers operating large catalogs are always looking to improve the quality of their product discovery functionality. Keyword search and category browse experience powered by their search engine is a first stage of sales funnel where fast and relevant search results can produce delightful a...

Since the dawn of ecommerce in the end of the nineties, online retailers have coined a famous “If they can’t find ‘em, they can’t buy ‘em” motto, which stands today as fresh as ever. Online shoppers have a lot of choices, and their patience is getting ever shorter: they expect instant, precise, rel...

Deep-learning powered natural language processing is growing by leaps and bounds. During the past year, latest NLP models exceeded the human performance baseline in some specific language understanding tasks. Source: Facebook AI State-of-the-art NLP models allow AI-enabled systems to repr...

Smart autocomplete is an essential feature for improving online catalog navigation and boosting product discovery for users. This is especially true for mobile search, where the smaller screen and keyboard, limit the use of more traditional faceted search selectors. Smart autocomplete, also known...

Over the past few decades, Artificial Intelligence (AI) made a huge leap from a fancy buzzword out of the science fiction realm to a powerful technology that is virtually reshaping our reality. What was once perceived as a figment of our futuristic imaginations is now a fundamental part of our ever...

Stiff market competition and tough economic strains are putting pressure on businesses to find data-driven solutions for more informed decision-making. Optimize pricing decisions with mathematical precision, automate price management processes, reduce operational costs, measure the true impact of p...

To optimize promotions across various channels and countries, a video game publisher encountered challenges in accurately forecasting demand 24 months ahead and effectively managing new game releases. Grid Dynamics addressed these issues by developing robust demand forecasting models and what-if an...

Modern business intelligence (BI) tools provide users with a wide range of data consolidation, preparation, querying, and reporting capabilities that empower them to make better business decisions. However, the adoption process is non trivial even for the leading BI solutions. In this article...

Forecasting is ubiquitous in modern enterprise operations — a wide range of tasks, from inventory management and price optimization to workforce allocation and equipment maintenance, cannot be efficiently performed without data-driven forecasting. In many of these applications, one needs to not...

This report is based on a survey of marketing, merchandising, and pricing directors and executives and aims to assess their priorities, challenges, and plans with regard to decision automation in the area of revenue management. The main topics of this study include the following: What are the...

Evolving beyond a mere tech advantage, artificial intelligence (AI) has gone a long way to cement itself as a mainstay of modern-day retail. In other words, ai solutions for enterprises are a competitive necessity for retail. Designed to assist business and technology executives in understanding an...

A robust pricing strategy that aligns with market trends is perhaps the most crucial competitive differentiator today. In this white paper, we introduce you to how an advanced price intelligence platform enables businesses to automate their pricing and promotion strategy with unparalleled analytica...

In an era where customer data offers valuable insights into user behavior and action, understanding and leveraging this data is crucial for business success. The field of marketing analytics—from its nascent days of predictive analytics to the modern-day marvels of machine learning—charts the journ...

Supply chain and price management were among the first areas of enterprise operations that adopted data science and combinatorial optimization methods and have a long history of using these techniques with great success. Although a wide range of traditional optimization methods are available for in...

Marketers usually use multiple channels–such as sponsored search, display ads, and emails–to reach their customers, and each channel usually includes multiple activities or has multiple parameters that are associated with various costs. For example, a marketer can run several email campaigns, each...

Price setting is one of the most important problems in retail because any price setting error directly results in lost profit. However, traditional price management methods almost never achieve optimal pricing because they are designed for traditional environments, where the frequency of price chan...

Pricing is one of the key factors that drives a successful retail business model, and it is also one of the most difficult to manage. Retailers made lots of improvements on their pricing strategies over the last decade, moving from cost plus or value pricing to modern day AI-driven price management...

This is the third post in a series of articles on AI/ML-based decision automation in retail price management, this time focusing on implementation and technology. The automation of pricing decisions is a challenging task that requires a software system to understand business objectives and constrai...

AI-based decision automation is particularly beneficial when a large number of decisions must be made in near real time and need to take a wide range of signals into account. Additionally, these decision-making components have to be aligned with the pricing strategy and integrated into the price...

AI has great potential to transform or even disrupt enterprise operations, and price management is among the most important business functions that directly affect enterprise profitability and efficiency. The impact of artificial intelligence (AI) technologies on the price management process is not...

A modern merchandising system can provide a guided product discovery experience to shoppers, which is essential for retailers with large online catalogs. These systems and tools allow merchandisers to improve product listing relevancy by controlling product matching and ranking when a shopper see...

The convergence of in-store and online retail operations in recent years has put significant new demands on the management of pricing, offers, and promotions as compared to pre-omnichannel times. The outdated, simplistic approaches to determine the price of products and promotional offerings are st...

Pricing decisions are critically important for any business, as pricing is directly linked to consumer demand and company profits. Even a slightly suboptimal decision-making process inevitably leads to tangible losses, and major mistakes can have grave consequences. Optimal pricing is a challeng...

The promotions manager couldn’t believe it. For weeks, he had carefully planned the promotion, running the numbers again every day just to double check that everything made fiscal sense. By all indications, the promotion would increase demand and be a big money maker for the company, so he was ex...

You’re cruising down Highway 101 for a long-awaited hiking trip. Somewhere between Monterey and Big Sur, you park your car and set off on your hike. During your hike, a delivery truck sideswipes your parked car. By the time you return, your insurance app has already detected the incident through te...

Robotics inspection systems, like the one we developed in partnership with SmartRay, address the costly and time-consuming inefficiencies related to complex robotic operations in manufacturing. With SmartRay’s AI robotic inspection platform, you can automate optimized toolpaths for inspection in mi...

Policy management is the backbone of every insurance operation. It drives everything from underwriting, customer onboarding, and risk evaluation to regulatory adherence and claims processing, ensuring processes move efficiently, customers stay happy, regulators stay satisfied, and costs remain unde...