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The Grid Dynamics delivery model is rooted in four key values that drive our commitment to delivering exceptional results: Customer satisfaction, transparent communications, agile business process management, and technology and capabilities.


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Unlocking value as ISSI-validated partners for AWS, GCP, and Azure

Gain insight into why we are Information Security Systems International (ISSI)-validated implementation partners for Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure (Azure). The objective of ISSI validation reports is to assess Grid Dynamics’ capabilities against the requirements of the AWS, GCP, and Azure Partner Programs.

Delivery excellence in action: Four key values

customer satisfaction

Customer satisfaction: Long-term relationships with customers

At Grid Dynamics, we prioritize building long-lasting relationships with our customers. We believe that understanding our clients’ needs and goals is essential to providing tailor-made solutions. Through ongoing collaboration, feedback loops, and continuous improvement, we ensure that our clients’ expectations are not only met but exceeded.

Transparent communication: KPIs & metrics

Communication is the cornerstone of successful project management. We employ Key Performance Indicators (KPIs) and metrics to maintain transparency at every stage of the project lifecycle. This data-driven approach allows us to keep all stakeholders informed, track progress, and make informed decisions that align with project objectives.

Agile business processes management

Embracing agility in our business processes allows us to adapt swiftly to changing circumstances. Our Agile Business Process Management approach ensures that projects are organized, iterative, and responsive to client feedback. This agility enables us to optimize resource allocation, accelerate project timelines, and maintain a high level of quality.

Technology and capabilities

Innovation is in our DNA. We are dedicated to staying at the forefront of technological advancements. By leveraging cutting-edge tools and solutions, we empower our teams to innovate continuously. This approach not only enhances project outcomes but also positions us as thought leaders in the industry.

Ensuring delivery excellence

At Grid Dynamics, we are dedicated to raising the bar for delivery excellence. Our customer-focused delivery innovation model is more than a strategy–it’s a commitment to exceeding expectations, fostering innovation, and driving success. Join us in redefining excellence in delivery.

Value measurement framework

Our approach is based on four key elements: the KPI & metrics library tool, the Value reports library, the Progress tracking tool, and the Customer satisfaction review.

Customer-focused delivery measurement framework

KPI & metrics library tool

At the core of our client-focused delivery framework lies a robust KPI & metrics library tool. This tool is a testament to our dedication to not only meeting industry standards but exceeding them. It functions on two distinct levels, each with a vital role to play in ensuring that our clients receive nothing short of exceptional service and outcomes:

Customer solution level: This level comprises two essential components: Operational & business KPI assessment and Technical KPI assessment. The former allows us to gauge the indirect impact of our services on our clients’ business effectiveness. By understanding these dynamics, we are better equipped to recommend technical solutions that can drive significant improvements in our clients’ business operations. In essence, it’s about aligning our technical expertise with your business goals. The latter, Technical KPI assessment, focuses on direct results stemming from the implementation of our technical solutions. We establish clear goals and project milestones, collaborating closely with our clients to approve technical KPIs. This ensures that we not only meet but exceed expectations in delivering tangible technical outcomes.

Grid Dynamics operational level: This level is pivotal in our quest for operational excellence. It encompasses Service assessment and Internal assessment, which collectively enable us to monitor, control, and improve internal service indicators. Through service assessment, we engage in joint interactions with our clients, fostering a transparent dialogue on project effectiveness. The internal assessment, on the other hand, takes a deep dive into our back-office operations, ensuring that our internal machinery is finely tuned for optimal service delivery.

Value reports library

In our pursuit of perfection, we leave no stone unturned. Our Value reports library is a treasure trove of standards, processes, and templates that further solidify our commitment to quality and efficiency. These resources not only streamline our operations but also provide our clients with clear and comprehensive insights into project progress and outcomes. It’s our way of ensuring that every client interaction is informed, transparent, and value-driven.

Progress tracking tool

Our Progress tracking tool monitors project activities and tasks to ensure they align with time and budget constraints. This tool prevents unforeseen bottlenecks and delays, enabling effective budget and resource management.

Customer satisfaction reviews

The customer satisfaction process is vital at Grid Dynamics, as it assesses and improves client experience. It starts with gathering feedback, analyzing it, and implementing changes for ongoing improvement. This ensures we stay customer-focused and maintain high satisfaction levels.

In conclusion, our Value measurement Framework is a holistic approach that guarantees exceptional service, transparent reporting, efficient project management, and a relentless commitment to customer satisfaction. We strive to exceed expectations and deliver measurable value at every step of the journey.

Delivery framework

At Grid Dynamics, we pride ourselves on our commitment to delivering exceptional results for our clients. A cornerstone of our success is our robust Delivery Framework, the internal radar that provides us with an all-encompassing view of our projects, regardless of their scale. Our Delivery Framework empowers us to manage teams effectively, ensuring that every project stays on track and meets or exceeds client expectations.

Customer-focused delivery elements

Account health monitoring tool

Our Delivery Framework is anchored by the powerful Account Health Monitoring tool. This tool serves as our vigilant sentinel, constantly scanning the horizon for any signs of deviation from our meticulously crafted delivery schedule. When it identifies these signals, our dedicated teams take immediate and decisive action to resolve issues, ensuring that our projects are delivered not only on time but also with unmatched excellence.

  • Project insights: Gain a holistic understanding of project status and progress.
  • Team composition: Monitor team members and their roles within the project.
  • Delivery status: Track the progress of project deliveries to ensure they meet deadlines.
  • Client relationship: Maintain a clear overview of client interactions and satisfaction.
  • Reports and artifacts: Access project-related documents and artifacts in one central location.
  • Risk management: Identify potential risks and issues to address them promptly.
  • Highlights: Stay informed about project milestones and achievements.

With our Account health monitoring tool, we have the ability to spot any signals indicating a deviation from our delivery schedule. When we identify these signals, we take immediate action to resolve them, ensuring that our projects are delivered on time and with excellence.

Distributed teams: Endless delivery

Our global reach allows us to assemble distributed teams with diverse talents and expertise. This approach transcends geographical boundaries, providing us with access to a vast pool of talent around the world. This diversity fuels innovation and fosters creativity within our teams, allowing us to tackle challenges from multiple angles and ensuring that no matter where our clients are located, we can always provide relentless support.

Global watch approach

We understand that time zones never sleep, and our clients span the globe. That’s why we embrace a Global Watch Approach, offering support 24/7 across key regions, including North America, Latin America, India, and Europe. No matter when you need us, we are always there, ready to respond to your queries, concerns, or project updates promptly.

Center of Excellence PMO

Excellence isn’t just a goal; it’s our standard. Our Center of Excellence Project Management Office (PMO) is the driving force behind our excellent delivery processes. With a keen focus on efficiency, best practices, and continuous improvement, our PMO ensures that every project benefits from the accumulated wisdom and expertise of our organization.
Our Delivery framework is not just a tool; it’s a commitment to excellence. It’s the backbone of our operations, ensuring that we maintain the highest standards of project delivery, no matter the size or complexity. With our account health monitoring tool, distributed team capabilities, global presence, and the support of our Center of Excellence PMO, we are ready to exceed your expectations and deliver results that matter.

Tech leadership & development capabilities

At Grid Dynamics, we pride ourselves on our robust engineering community, comprised of diverse practices and communities. Our community is the driving force behind the seamless transfer and sharing of technical knowledge, exploration of emerging trends, and the incubation of innovative ideas and directions.

Customer-focused delivery scheme

Engineering community collaboration

Our expansive engineering community seamlessly connects professionals across various practices and geographies, fostering an environment of collaborative knowledge exchange. With members spanning locations in India, Europe, and Latin America, we have successfully established engineering standards that transcend geographical boundaries, ensuring consistency and excellence in our work.

Grid Talks platform

At the heart of our knowledge-sharing initiatives is the Grid Talks platform. This dynamic platform serves as the hub for both internal and external discussions on technological knowledge. It enables our experts to share insights, discuss industry trends, and engage in thought-provoking conversations with the wider tech community.

Specialized development initiatives

To empower our engineers and foster innovation, we offer exclusive Sharing Sessions and Pet Projects. These initiatives provide a platform for our talent to collaborate on exciting ventures, share their expertise, and experiment with cutting-edge technologies.

Grid Lab: Nurturing new talent

Our commitment to developing future tech leaders is evident in the Grid Lab. Here, we invest in the growth of our interns, offering them the opportunity to learn from a vast pool of internal mentors and experts. This nurturing environment not only enhances their skills but also ensures a continuous pipeline of top-tier talent.

Grid University

Grid University (Grid U) is the bedrock of skill development within our company. We are committed to the professional growth of our people, and Grid U is our platform to make it happen. It offers continuous training, certifications (internally & externally), mentorship, and coaching. We believe in nurturing our talent from within, and Grid U ensures that our teams are always equipped with the latest skills to excel in their roles.
R&D for innovation Central to our commitment to technological innovation is the Research and Development (R&D) Office. This dedicated unit within Grid Dynamics serves as the innovation engine, driving our continuous pursuit of cutting-edge solutions and methodologies. Our R&D Office acts as the crucible where groundbreaking ideas are forged into tangible advancements. It collaborates closely with our engineering community, leveraging their collective expertise to explore emerging trends, conduct experiments, and pioneer innovative directions. Through this synergy between our R&D Office and the broader engineering community, we ensure that our company remains a pioneer in technology, empowering our community to lead, learn, and shape the future of our industry.
At Grid Dynamics, our focus on tech leadership and development capabilities is not just a strategy; it’s a testament to our commitment to staying at the forefront of technological innovation. We believe in empowering our community to lead, learn, and shape the future of technology.

Grid Talent Management Framework

Grid Dynamics created the Grid Talent Management Framework (GTMF), aligned with fast-changing conditions and roles-based automation, to minimize human intervention in operations.

Customer-focused delivery

The GTMF is structured around four core tools:

Talent acquisition

Our talent acquisition process is nothing short of rigorous, ensuring that only the most exceptional candidates join our ranks. With a mere 1.5% of all applicants receiving employment offers from Grid Dynamics, we take pride in our commitment to selection excellence.

  • Technical and soft skills: We evaluate candidates not just for technical prowess but also for vital soft skills such as strong English proficiency.
  • Thorough screening: Our process includes initial screening, coding tests using GridFit, and both technical and non-technical interviews.
  • Recruiter training: All our recruiters undergo mandatory training for each engineering role.
  • Unbiased evaluation: Candidates are assessed using GridFit, and two-hour technical interviews are conducted by two interviewers simultaneously to ensure fairness.
  • Certified interviewers: Our 1,500 certified interviewers have successfully completed our in-house training and certification, guaranteeing a high standard of assessment.

Team Data AI

This tool serves as the intellectual cornerstone of GTMF. It provides meticulous project accounting and demand accounting capabilities, allowing us to analyze people’s data of any complexity. Beyond the numbers, it also encapsulates past experiences and achievements, offering a holistic view of each team member’s journey.

The Skill Tree

The Skill Tree is our internal seniority system that meticulously accounts for the skills of every individual within the company. It provides a clear overview of the expertise and capabilities of our workforce, helping us assemble teams with the right mix of talents for each project.


InGrid is our internal feedback system, a vital component of GTMF. It allows us to collect valuable feedback about our employees. This feedback loop helps shape individual growth plans and provides insights into areas where improvements are needed.

The GTMF is our strategic response to the evolving business landscape. It empowers us to manage our talent intelligently, foster continuous growth, and build teams to tackle any challenge. With GTMF, Grid Dynamics is poised to help our clients thrive in the era of automation and rapid change.

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