Home
Services
Industries
Insights
5 digital engagement trends for 2025 ebook cover
Ebook
Explore trends
About us
Let's talk
Home Insights All authors Mariia Fedorova
Mariia Fedorova

Mariia Fedorova

Mariia Fedorova is a data scientist with expertise in natural language processing. She has a master's degree in Computational Linguistics from Higher School of Economics, Moscow.

Check out the latest insights

The next big thing in customer service, a deep learning question-answering system
Article
The next big thing in customer service, a deep learning question-answering system
Artificial intelligence
Digital engagement
+1
Article The next big thing in customer service, a deep learning question-answering system

“It takes months to find a customer, but only seconds to lose one.” Maintaining a high-quality customer service experience while minimizing costs is high on the list of any e-Commerce enterprise. An AI-based question-answering system can do just that. But how would one approach building such a...

Artificial intelligence
Digital engagement
+1

Let's talk

    This field is required.
    This field is required.
    This field is required.
    By sharing my contact details, I consent to Grid Dynamics process my personal information. More details about how data is handled and how opt-out in our Terms & Conditions and Privacy Policy.
    Submitting

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Thank you!

    It is very important to be in touch with you.
    We will get back to you soon. Have a great day!

    check

    Thank you for reaching out!

    We value your time and our team will be in touch soon.

    check

    Something went wrong...

    There are possible difficulties with connection or other issues.
    Please try again after some time.

    Retry