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Home Insights All authors Mariia Fedorova
Mariia Fedorova

Mariia Fedorova

Mariia Fedorova is a data scientist with expertise in natural language processing. She has a master's degree in Computational Linguistics from Higher School of Economics, Moscow.

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The next big thing in customer service, a deep learning question-answering system
Article
The next big thing in customer service, a deep learning question-answering system
Artificial intelligence
Digital engagement
+1
Article The next big thing in customer service, a deep learning question-answering system

“It takes months to find a customer, but only seconds to lose one.” Maintaining a high-quality customer service experience while minimizing costs is high on the list of any e-Commerce enterprise. An AI-based question-answering system can do just that. But how would one approach building such a...

Artificial intelligence
Digital engagement
+1

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