Technical Support Engineer
We are looking for a Technical Support Engineer who is passionate about helping developers and enjoys digging into the technical details behind complex issues. In this role, you will support users of our IntelliJ-based IDEs (such as IntelliJ IDEA, PyCharm, WebStorm), with a strong focus on user interface functionality—but not limited to UI. You'll play a vital part in bridging the gap between end-users and product teams by triaging issues, communicating feedback, and helping resolve technical challenges across diverse environments.
Essential functions
Respond to user requests from:
Website support forms
In-product feedback tools
Social media platforms (Twitter, etc.)
Community forums
Triage issues reported via YouTrack, helping QA and engineering teams localize and prioritize them
Reproduce and troubleshoot technical problems across multiple operating systems (Linux, macOS, Windows)
Assist in communicating user feedback to Product Managers, Developers, and QA teams
Proactively learn the full functionality of IntelliJ-based IDEs and stay up to date with new features
Support community users by providing accurate and timely technical responses
Qualifications
At least 2 years of experience in a technical support or system administration role
Strong IT fundamentals, with a mix of:
OS/network knowledge (TCP/IP, DNS, OSI model)
Experience with Linux, Windows, or macOS system administration
Technical troubleshooting of software environments
Understanding of software development workflows (Java, Kotlin, Scala preferred)
Professional interest in Integrated Development Environments (IDEs)
Excellent written English communication skills
Would be a plus
Familiarity with JetBrains IDEs (e.g., IntelliJ IDEA, PyCharm, WebStorm)
Experience with Version Control Systems: Git, Mercurial, Subversion
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.
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