L1 Support Engineer (with Basic Coding Knowledge)
We are looking for a motivated and detail-oriented L1 Support Engineer to join our technical support team. This role is ideal for someone who enjoys troubleshooting and has a foundational understanding of coding or scripting. You will be responsible for providing first-level support for commercial software tools, handling user inquiries, diagnosing issues, and escalating complex problems when necessary. At least 2 years of experience in customer support for commercial software products is required, along with strong communication skills and a proactive attitude.
Please note that the working hours are from 5:00 AM to 1:00 PM.
Essential functions
Thoroughly investigate user issues to provide accurate bug localization and suggest workarounds if possible.
Reproduce issues based on user reports.
Provide technical support through ticketing systems, community forums, and social media.
Learn every aspect of the product.
Collect project knowledge to share common answers and workarounds with external users.
Communicate with project stakeholders, including developers, QAs, the marketing team, and others
Qualifications
Have at least two years of experience in providing customer support for commercial software tools.
Have coding experience (at least theoretical + Markup, junior level is enough)
Be familiar with one or more JetBrains IDEs & products
Have experience with bug-tracking systems, such as YouTrack or Jira.
Be proficient in English, both written and spoken.
Have strong communication skills.
Enjoy helping users no matter what issues they experience.
Would be a plus
Familiarity with major OSs, Bash, SSH, and SQL.
Experience with any AI tool for IDEs.
Understanding of version control systems.
Knowledge of network protocols.
Experience in collecting and sharing knowledge.
We offer
Opportunity to work on bleeding-edge projects
Work with a highly motivated and dedicated team
Competitive salary
Benefits package - medical insurance, sports
Corporate social events
Professional development opportunities
Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.