Voice app testing is hard
User experience testing can be a minefield
A common stumbling block in building an engaging voice app is user experience testing. The freeform nature of a conversational voice application allows the user to input virtually anything. Proper testing must take this into account. There is also no standardization in user experience testing. Each voice assistant platform has a different set of criteria for deployment on their system.
Our experience testing voice applications can substantially improve your voice application development time and final product quality.
Best practices for voice testing
Use automated testing
Automated and regression testing allows the developer to execute hundreds or thousands of tests without manual intervention. Common issues can be easily isolated. Corner cases can be tested and expanded, tracking software improvements. In general automated testing can quickly and effectively cover 90% of potential issues.
Test with actual users
Real users, with varying accents, dialects and speaking mannerisms can uncover unexpected issues using manual tests with actual users. As new issues are uncovered, they can be transferred to automated testing, continually improving test coverage.
Our testing procedure advantages
Get consistent quality with automated regression testing
Automating regression testing ensures software iterations do not invoke unintended consequences. Any newly created bugs can be spotted immediately.
We use many open source and API resources
Open source software modules and API interfaces keeps test procedures adaptable to vendor platform changes and removes dependencies to any single-source vendor applications.
Our test automation is developed using device emulators
We rely on emulators and simulators as well as actual device testing to ensure efficient testing and complete test coverage.
Best practices for voice testing

Automated testing

Manual testing

Try unexpected inputs

Conversation-specific tests

Test on all supported platforms

Understand the limitations of each platform

Test environment matter

Crowdtesting

Pre-certification testing

Create conversational maps
Technologies we use
Testing voice apps engagement model
Grid Dynamics makes testing an integral part of every voice application project we do. Our voice application product specification will include plans for comprehensive test coverage.
This includes script testing before coding, unit and system testing during code development, and monitoring after development.