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Home Insights Solution Briefs Customer Engagement Suite with Google AI

Customer Engagement Suite with Google AI

Sergey Parakhin

3D customer service representative face with headphones and microphone against yellow background

Elevate your customer service with the AI-powered Customer Engagement Suite from Grid Dynamics and Google Cloud. This comprehensive solution combines Google’s advanced agentic AI capabilities with Grid Dynamics’ proprietary accelerators to deliver personalized self-service, real-time agent assistance, actionable analytics, and seamless omnichannel experiences. Our proven implementation has helped Fortune 1000 companies achieve 50% higher conversions, reduce call abandonment, and enhance churn prediction. The result? Reduced operational costs, increased customer satisfaction, and stronger brand loyalty through intelligent, multimodal conversational AI that meets today’s sophisticated consumer expectations.

Download our full brief to discover how you can transform your customer engagement strategy with agentic AI in as little as 10-18 weeks.

Tags

AI-driven search and experiences
Artificial intelligence
Cross-industry
Customer experience
Digital engagement
Retail

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