Incident Analyst

Essential functions

Responsibilities:

• Coordinate review sessions for application and technology changes.

• Participate in incident follow-up meetings to help reduce the incident backlog.

• Organize problem follow-up meetings to identify blockers delaying resolution and gather evidence confirming root cause resolution.

• Generate management reports for each department.

Incident Management - Problem Management - Change Management are the 3 pillars of this position.

Qualifications

Experience:

• Data Analysis: Experience in analyzing data and creating reports.

• Business Processes: Experience in business processes and how they relate to service delivery.

• Information Technology: Experience in IT and how it supports service delivery.

• Teamwork: Experience working in teams and collaborating with other departments.

• Effective Communication: Experience communicating effectively with clients.

Knowledge and skills:

• Data analysis: Understanding how to analyze and interpret data to make informed decisions.

• Business processes: Knowing business processes and how they relate to service delivery.

• Information technology: Understanding IT and how it supports service delivery.

• Critical Thinking: Ability to analyze data and make informed decisions.

• Problem Solving: Ability to solve complex problems and find solutions.

• Effective Communication: Ability to clearly and concisely communicate ideas and results.

• Teamwork: Ability to work in teams and collaborate with other departments.

• Continuous Learning: Ability to learn new technologies and tools.
  

We offer

• Flexible working hours (full-time).
• One "Flex Day" off per month.
• 10 business days of vacation.
• Swiss Medical health coverage.
• 100% remote work.
• Permanent contract with salary reviews every four months (PESOS ARG).
• Access to Udemy and Platzi for professional training.
• Employee Assistance Program (financial, nutritional, psychological support, etc.).
• Fully covered English classes during working hours.
• Discounts on Club de Beneficios and Samsung products.
• Birthday day off.

About us

Grid Dynamics (NASDAQ: GDYN), is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.