IT Support Engineer
We are looking for a proactive IT Support Engineer with strong troubleshooting skills and a solid background in supporting both hardware and software systems who can provide technical user support and assist with system and software configuration.
Essential functions
Provide technical user support, assisting users with system and software configuration
Install, upgrade, support, and troubleshoot laptops with MacOS (13.x, 14.x, 15.x) and Windows 10/11 operating systems
Install, upgrade, support, and troubleshoot Microsoft Office 365, Zoom, Slack, and other authorized desktop applications
Install, upgrade, support, and troubleshoot printers and computer hardware
Install, upgrade, support, and troubleshoot AV conference equipment (projectors, AppleTV, cameras)
Perform general preventative maintenance on computers, laptops, printers, and AV equipment
Maintain asset inventory and manage equipment procurement
Manage user access and provide timely communication regarding issue status and resolution
Maintain ticket updates for all reported incidents
Qualifications
Strong customer support skills
Ability to communicate clearly, politely, and in a timely manner
Strong troubleshooting skills
Understanding of basic network concepts (TCP/IP, DNS, VPN, VoIP) and experience troubleshooting network issues
Hands-on experience working with MacOS including installation, configuration and troubleshooting
Practical experience with Windows AD and LDAP
Working knowledge of Linux/Unix system concepts, including basic command-line operations, system navigation, and troubleshooting
Would be a plus
Experience with Google Workspace (G Suite)
AWS/GCP/Azure experience
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.