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System Analyst (SAP BI)

Yerevan, Armenia

We are looking for a Business/Systems Analyst with strong EDI and SAP Order Management experience to support partner onboarding, integrations, and end-to-end Order-to-Cash (O2C) processes.

Essential functions

  • Onboard and support EDI trading partners in the order management / O2C domain, acting as the main liaison between business, engineering, and external partners.

  • Requirements gathering, translating business needs into functional and technical requirements for integrations.

  • Defining, reviewing, and supporting EDI mappings, including data attribute mapping across systems and with external partners.

  • Define API contracts and working with JSON/XML payloads.

  • Analyze raw EDI files and integration payloads to perform root cause analysis for failures (mapping issues, partner data issues, system errors).

  • Take the ownership of end-to-end testing activities, including: Test scenario creation (happy path and edge cases) Partner testing and UAT coordination.

  • Support production incidents and SLA-driven issue resolution.

  • Perform basic SQL queries for validation and data checks.

Qualifications

  • Hands-on experience with EDI standards and transaction sets, including:ANSI X12: 850, 855, 856, 810, 860 EDIFACT: ORDERS, ORDRSP, DESADV, INVOIC (preferred)

  • Strong working knowledge of SAP (ECC / S/4HANA), specifically order management and O2C processes.

  • Familiarity with EDI translation and integration platforms (e.g., IBM Sterling, MuleSoft, Boomi) and connectivity protocols (AS2, SFTP).

  • Deep understanding of EDI data structures, including segments, loops, elements, qualifiers, and mandatory vs. optional fields.

  • Experience developing and supporting SAP business process integrations.

  • Experience with log analysis and monitoring tools (e.g., Splunk, CloudWatch) and familiarity with alerting frameworks.

  • Strong documentation skills, including:Functional Design documents, Mapping specifications, Partner onboarding documentation

  • Experience working in Agile/Scrum environments using tools such as Jira, Confluence, ServiceNow.

We offer

  • Opportunity to work on bleeding-edge projects
  • Work with a highly motivated and dedicated team
  • Competitive salary
  • Flexible schedule
  • Benefits package - medical insurance, sports
  • Corporate social events
  • Professional development opportunities
  • Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.

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    Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.

    All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.