Customer Support Analyst
Grid Dynamics is a global provider of software engineering and digital transformation services for Fortune 1000 companies. We are seeking a Customer Support Analyst to join our team and support a leading technology client that creates intelligent, productivity-enhancing tools for software developers and engineering teams worldwide.
Essential functions
Respond to user reports and questions submitted through GitHub issues and other support channels
Reproduce, analyze, and minimize reported issues to clearly identify root causes
Investigate and troubleshoot issues related to Kotlin libraries, including Coroutines, Serialization, and Datetime
Provide clear, actionable solutions, explanations, and workarounds to users
Collaborate with internal engineering teams by supplying well-documented findings and reproducible cases
Ensure timely follow-up on user requests so that no issue is overlooked
Qualifications
2+ years of experience in a technical support role (L2 level or higher)
Experience working with bug trackers and issue management systems
Experience with Kotlin or Java, ideally experience with both Kotlin & Java
Strong written English communication skills, with the ability to explain technical concepts clearly and concisely
Would be a plus
Familiarity with Kotlin/Java and its ecosystem, including IntelliJ IDEA, Gradle, Maven, Android, JavaScript, and Kotlin Multiplatform (KMP)
Experience supporting open-source projects or working directly with developer communities
Strong self-organization and time-management skills, with the ability to handle multiple requests efficiently and independently
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.