Customer Support Analyst
L2/L3 Support Engineer
Essential functions
Details on tech stack
The candidate will need to be proficient in or aware of the following:
API & Web Services: Deep understanding of REST APIs, JSON structures, and Webhook functionality.
Troubleshooting Tools: High proficiency with Postman for API testing and Sherlock for log triaging.
Programming: Ability to read and trace Java/Python/Kotlin code.
Bug Tracking: Internal workflow via Buganizer.
Mobile Ecosystems: Familiarity with Android (Pixel, Samsung, Xiaomi, etc.) and iOS messaging environments.
Log Aggregation: Experience searching through and interpreting high-volume system logs.
Qualifications
Min requirements to the candidate
At least 2 years of previous experience in Tech Support
Experience with REST APIs or other Web Services
Ability to read code (programming language agnostic)
Exceptional Communication: Mastery of written English with the ability to "translate" tech-speak for business users.
Analytical Comprehension: Ability to ask "intelligent questions" to uncover root causes rather than just following a manual.
Technical Literacy: Must be able to read JSON and trace messages from point A to point B through logs.
Ownership Mindset: A focus on resolution quality and partner satisfaction over raw ticket volume/productivity.
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.