The future of conversational AI is now

Embark on a journey into the future of conversational AI with Grid Dynamics, where innovation meets customer engagement at the speed of now. LLM-driven conversational AI is modernizing digital communication and empowering enterprises to redefine customer experiences. Whether it’s the convenience of a virtual shopping assistant, the ease of contact center automation, or the expediency of GenAI-powered knowledge discovery, we tailor production-ready AI solutions that put your customers at the forefront.

Leverage breakthroughs in natural language processing (NLP), semantic search, question answering, and large language models (LLMs), ensuring relevant, on-demand and personalized results that seamlessly mimic human interaction. As the torchbearers of AI innovation and customer-centricity, Grid Dynamics is not just bringing you the future of conversational AI now; we’ve been delivering it for over 8 years. However, as we witness the current surge of conversational AI on a truly monumental scale, your journey into this transformative world can’t wait any longer.

Conversational AI use cases

VIRTUAL SHOPPING ASSISTANT

Redefine CX from discovery to delivery

CUSTOMER SUPPORT

Streamline and accelerate customer support

AI COPILOT

Harmonize customer interactions

KNOWLEDGE BASE

Get knowledge at your fingertips

CONVERSATION INTELLIGENCE

Identify customer insights

Conversational AI technologies

LARGE LANGUAGE MODELS (LLMS)

Harness the power of conversational AI with LLMs

NATURAL LANGUAGE PROCESSING (NLP)

Craft nuanced conversations with NLP

SEMANTIC VECTOR SEARCH

Semantic search revolution: Beyond keywords

QUESTION ANSWERING SYSTEMS

Answer beyond limits with BERT

Our clients

Google logo
Paypal logo
macy's brand logo

RETAIL

Neiman Marcus logo
SHIMANO logo
Grandvision logo
macy's brand logo
Lowes logo
Logo of American Eagle

HI-TECH

Google logo
Verizon logo
IAS logo
2k logo
curiositystream brand logo

MANUFACTURING

Jabil logo
Stanley Black&Decker logo
Levis logo
Boston Scientific logo
Tesla logo

FINANCE & INSURANCE

Paypal logo
SunTrust logo
logo of travelers brand
Raymond James logo
risers logo
Marchmilennan logo

HEALTHCARE

align logo
Rally logo
talix logo
Vertex logo
Merck logo

How our conversational AI technology works

Designing conversational AI is a multidisciplinary field. To understand the user, we combine our expertise in ML-based speech recognition and natural language processing with context management to maintain the actual state of the dialog.

To fulfill user requests, we employ our deep expertise and familiarity with solutions in search, question answering, and enterprise integration.

With years of experience in enterprise integration and system engineering, we are able to seamlessly connect conversational AI capabilities with existing enterprise services.

How our conversational AI technology works

At the heart of the Conversational AI system lies a dialog manager that is responsible for tracking the context of the conversation. It maintains the state of the conversation, routes incoming requests to specific dialog agents, supports context switching and more.

We employ a hybrid of rule-based and neural dialog managers to create a smooth and reliable conversational experience.

We use state-of-the-art NLP models to solve tasks like intent classification, entities and relation extraction, coreference and more. We employ a variety of transfer learning and knowledge distillation techniques to help adapt the solution to your domain specifics.

Question answering based on unstructured data such as product descriptions, FAQ, reviews or knowledge articles is an essential part of the conversational AI functionality. We use the latest Machine Reading Comprehension models to ingest and analyze your data and automatically extract the answers your customers need.

Accelerate implementation with our Conversational AI blueprint

We have developed a battle-tested reference architecture for an AI conversational system. This microservices architecture simplifies the extension of virtual assistant functionality with new dialog agents and allows for the mix and match of in-house and 3rd party implementations of key capabilities.

We focus on open source and cloud native software, and state-of-the-art deep learning model architectures to enable seamless deployment on any public cloud or private infrastructure. We partner with AWS, Google Cloud, and Microsoft Azure cloud providers to ensure the highest efficiency and best practices.

Accelerate implementation with our Conversational AI blueprint

Features

  • Open source — we utilize state-of-the-art open source modules in your custom-designed application. Using well supported open-source modules ensures your application will remain relevant, regardless of future trends.
  • Pluggable cutting-edge NLU models — state-of-the-art NLP models are used to solve tasks like Intent and Entity extraction. We use various transfer learning techniques to adapt the solution to specific domains.
  • Support for a variety of channels — Google Home, Alexa, Facebook Messenger, Slack, or Teams, our architecture supports a wide array of channels.
  • Bespoke language models tuned to your domain — this ensures the best possible understanding of your user base.
  • Highly scalable and robust — microservices architecture ensures high scalability and resilience.

Technology stack

  • Infrastructure — AWS, GCP, or Microsoft Azure are supported. On-prem solutions are available as well.
  • Deep learning — a choice of TensorFlow or Pytorch.
  • NLU/NLG — bespoke in-house models, Dialogflow, Lex, or Luis integration.
  • Question answering — bespoke in-house models, Kendra, Q&A maker.

Read about our conversational AI

Get started with Conversational AI

We provide flexible engagement options to design and build conversational AI systems. Contact us today to start with a workshop, discovery, or PoC.

More AI solutions

Modern conversational AI is redefining our workday, our shopping experience, our homes, and our daily habits. As more and more conversational devices and virtual assistants enter our lives, customers and employees expect to be able to engage in conversation with your enterprise from any device or channel, on‑demand, day or night.

We design and implement conversational AIs that will empower your team and delight your customers.

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