The future of conversational AI is now

Embark on a journey into the future of conversational AI with Grid Dynamics, where innovation meets customer engagement at the speed of now. LLM-driven conversational AI is modernizing digital communication and empowering enterprises to redefine customer experiences. Whether it’s the convenience of a virtual shopping assistant, the ease of contact center automation, or the expediency of GenAI-powered knowledge discovery, we tailor production-ready AI solutions that put your customers at the forefront.

Leverage breakthroughs in natural language processing (NLP), semantic search, question answering, and large language models (LLMs), ensuring relevant, on-demand and personalized results that seamlessly mimic human interaction. As the torchbearers of AI innovation and customer-centricity, Grid Dynamics is not just bringing you the future of conversational AI now; we’ve been delivering it for over 8 years. However, as we witness the current surge of conversational AI on a truly monumental scale, your journey into this transformative world can’t wait any longer.

Conversational AI use cases

VIRTUAL SHOPPING ASSISTANT

Redefine CX from discovery to delivery

Virtual shopping assistants redefine the retail experience by seamlessly integrating a suite of features. Conduct product searches and receive personalized recommendations tailored to your preferences. Compare products effortlessly and have your questions about them answered in real time. The assistant navigates unstructured data, delving into customer Q&As, reviews, how-to articles, and more, providing comprehensive insights. Finally, streamline your purchasing process by making orders directly through the assistant. This all-in-one shopping assistant ensures a convenient and informed shopping journey, combining search, comparison, information retrieval, and transaction capabilities in a single, intuitive interface.

CUSTOMER SUPPORT

Streamline and accelerate customer support

Enhance customer satisfaction through AI-powered support optimization. Implement smarter self-service bots with natural language understanding for 24/7 multilingual assistance and personalized experiences. Automate call centers and common requests like order status using speech recognition. Reduce strain on agents via smart routing and boost productivity with conversation summaries, on-brand smart responses, and seamless access to company knowledge bases.

AI COPILOT

Harmonize customer interactions

Navigating the complexities of customer interactions, an AI-powered copilot system serves as an invaluable aid for seamless transitions to live agents. In situations where some questions require the expertise of a human touch, the copilot steps in to summarize the ongoing conversation, ensuring a smooth handover to customer support agents. Beyond that, it excels in finding, generating, and suggesting answers, enhancing the efficiency of support teams by providing instant and relevant information. With the ability to complement and assist, the Copilot redefines customer support, combining the strengths of AI and live agents for an unparalleled service experience.

KNOWLEDGE BASE

Get knowledge at your fingertips

Elevate your AI experience with a conversational knowledge base, seamlessly incorporating a wealth of information for enhanced efficiency and collaboration. Accelerate new employee integration by providing easy access to essential onboarding materials and company policies, foster efficient collaboration through expertise discovery that connects employees with internal experts, improve daily task efficiency by offering real-time information support, and elevate decision-making with data-driven insights.

CONVERSATION INTELLIGENCE

Identify customer insights

Uncover the hidden gems in your customer interactions through conversation intelligence. Extract valuable insights from call transcript analysis, identify churn drivers, and conduct customer complaints analytics. Empower your business to make informed, data-driven decisions that enhance services and elevate the overall customer experience.

Conversational AI technologies

LARGE LANGUAGE MODELS (LLMS)

Harness the power of conversational AI with LLMs

As pioneers in enterprise AI, we are leading the charge in harnessing the power of generative AI and LLMs. From chatbots and customer support to advanced search and copilot systems, we’ve mastered various applications, including question-answering, summarization, and analytics. Enrich the landscape of human-AI interactions by integrating cutting-edge LLMs, setting the stage for a new era of seamless and intelligent communication.

NATURAL LANGUAGE PROCESSING (NLP)

Craft nuanced conversations with NLP

By incorporating advanced NLP techniques across our conversational AI solutions, we ensure dialogue management, intent classification and named entity recognition that goes beyond traditional AI. From crafting personalized shopping experiences to refining search capabilities and empowering insightful analytics, our expertise in NLP transforms conversational AI into a nuanced and intelligent conversation with your users.

SEMANTIC VECTOR SEARCH

Semantic search revolution: Beyond keywords

Take your search experience to new heights with AI-powered semantic vector search technology. Our numerous implementations for Tier 1 US retailers are a foundational achievement, enhancing the discoverability of products and information through the power of semantic vectors and contextual relevance. Whether you’re searching for products, documents, or next best actions, this innovation ensures accurate, relevant, and personalized results, setting a new standard for search capabilities in the digital landscape.

QUESTION ANSWERING SYSTEMS

Answer beyond limits with BERT

Transcend the barriers of question-answering systems with BERT-based technology. We focus on domain adaptation for machine reading comprehension using Transformers, pushing the boundaries of AI capabilities. This initiative is not just about understanding and responding to user queries; it’s about providing a level of intelligence that transforms the way information is processed and shared.

Learn more about conversational AI

WHITE PAPER

3D customer service representative face with headphones and microphone against yellow background

SOLUTION BRIEF

Insights

How we built a conversational AI for ordering flowers over Amazon Alexa or Google Home

This case study showcases how we built the conversational AI system for ordering flowers and what lessons we learned while working on different aspects of the project including conversation design, data collection, natural language processing, testing, and certification.

Insights

Finding a needle in a haystack: building a question answering system for an online store

Here we describe the experience of building machine reading comprehension systems and adapting them to a specific domain, especially in cases where we don’t have access to resources to label a lot of data.