4:10 PM
4:50 PM
5:00 PM
5:45 PM

Complex, constraint-heavy queries are now common in retail search, and they quickly expose the limits of legacy keyword-based systems. A request like “a gift for a 10-year-old who loves science, under 50 dollars, delivered by Friday” turns into zero relevant results and a lost shopper.

Production-grade comProduction-grade commerce agents address this by interpreting intent, mapping it to catalog data, checking inventory and availability, applying pricing and promotion rules, and orchestrating checkout as a single guided, durable workflow. Enterprises are already deploying these agents with Google AI Search for Commerce, Gemini Enterprise for Customer Experience (GECX), and Temporal on existing commerce infrastructure.

This workshop covers designing agents that actually run reliably in production while respecting your margin, promotion, and inventory rules. The goal: governed systems built around your commercial policies rather than just another generic “smart” feFor 2027 planning, the timing question is simple: Does your first agent go live before competitors adopt similar capabilities?

Results from recent enterprise implementations of AI Search for Commerce and GECX:

15x

ROI

27%

total revenue uplift

6-9%

revenue-per-visit lift

Days

not months, to deploy specialized commerce agents

Following the main event, please join us for a social hour to continue the conversation with food and drinks.

Our speakers

Achilles Chalkiotis

Achilles Chalkiotis

Global Head of Digital Engagement

Agentic commerce in action: Winning the customer journey across conversational agents and LLM search – NYC
Vladimir Kondraschenko photo

Vladimir Kondraschenko

Head of Modern Application Development Practice

Agentic commerce in action: Winning the customer journey across conversational agents and LLM search – NYC

Achilles Chalkiotis

Global Head of Digital Engagement

Achilles leads the Digital Engagement practice at Grid Dynamics. For nearly three decades, he’s partnered with Fortune 500 companies to drive innovation through cutting-edge digital experiences. He’s witnessed and navigated countless technology shifts, but believes none are as promising or disruptive as AI. Achilles combines his deep curiosity and business acumen with years of hands-on experience to help organizations leverage these emerging technologies and drive business growth. At Grid Dynamics, Achilles and his team specialize in advanced search solutions, experience design, sophisticated e-commerce platforms, and content management systems, working closely with Google and other key partners.

Vladimir Kondraschenko

Head of Modern Application Development Practice

Vladimir is a technology leader with over 20 years of industry experience, including more than a decade leading solution design and consulting engagements for Fortune 1000 enterprises. He specializes in digital commerce modernization and modern application development, with a strong focus on architecting scalable, composable platforms. Vladimir is an advocate of agentic and conversational shopping experiences and is passionate about improving SDLC efficiency and driving AI-powered transformation of business processes and workflows.

Agenda

3:30 PM 4:00 PM

Registration & networking

4:00 PM 4:10 PM

Welcome & introductions

4:10 PM 4:50 PM

Keynote & live showcase: “Agentic commerce in action: Winning the customer journey across conversational agents and LLM search”

4:50 PM 5:00 PM

Coffee break

5:00 PM 5:30 PM

Panel discussion

5:30 PM 5:40 PM

Q&A

5:40 PM 5:50 PM

Closing remarks & next steps

5:50 PM 7:00 PM

Networking reception

Who should attend

This workshop is designed for CTOs, CIOs, and CMOs; SVPs, VPs, and Heads of Digital, Commerce, AI, and Innovation; and Heads of Customer Experience and Product at enterprise retail, CPG, and manufacturing companies.

If AI-driven commerce is anywhere on your 2027 roadmap, this is the room to pressure-test it in.

Why executives attend

  • The room is curated: 40 senior peers from $1B+ retail, CPG, and manufacturing companies.
  • You get the build-vs-pilot answer for your specific stack from the people who deploy for Fortune 500 commerce.
  • Third-party shopping agents are starting to route demand. Now is the time to understand how catalog quality, APIs, and search signals influence visibility and conversion.
  • The first agent a customer trusts keeps the relationship, and the window to implement that agent is the next 12–18 months.

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