Personalized session-based recommendations for a Fortune 500 retailer

Galeries Lafayette operates 335 stores and a fast-growing e-commerce business that attracts more than 60 million visitors annually. As demand for hyper-personalized shopping experiences increased, the company needed to modernize its search and merchandising capabilities to improve relevance, increa...

As customer expectations shift toward more personalized, content-rich experiences, the pressure to scale product content continues to grow. Recognizing this, G-Star, a digital leader in fashion, set out to modernize its catalog operations and improve how product content is created and delivered...

Discover how this Fortune 100 foodservice distributor increased average revenue per customer by 4% after modernizing its digital search and catalog systems. With over 600,000 clients and hundreds of thousands of SKUs, the company relied heavily on its e‑commerce channel but struggled with low searc...

See how a leading omnichannel sleep retailer used an AI retail search assistant to make online discovery feel as guided as an in-store consultation. In this case study, you’ll learn how Grid Dynamics designed a triage-first discovery platform that blends fast facet search with a conversational shop...

Delivering customer service at the speed of today’s expectations is not optional anymore. See how a leading automotive retailer restructured its e-commerce search and customer support by implementing a conversational AI agent on WhatsApp and achieved response times as fast as 3 seconds, enablin...

PepsiCo, one of the largest food and beverage companies in the world, takes a deeply customer-centric approach to in-store merchandising and accessibility. Producing iconic brands such as Pepsi, Lay's, and Gatorade, which are enjoyed by consumers a billion times a day, makes strategic product d...

This leading automotive aftermarket company replaced 12+ year-old legacy platforms with a composable MACH architecture that now supports the growth of its multi-brand B2B automotive parts distribution business across Europe. The automotive commerce modernization results speak for themselves:...