A global leader in business and consumer credit reporting and fraud prevention services partnered with Grid Dynamics to modernize how it communicates with millions of customers in real time. Every delayed or missed customer-facing, event-triggered notification can erode trust, disrupt experiences, and increase risk. The company transformed its legacy, difficult-to-update communication system into a modern, flexible, AWS‑powered platform that is faster, more reliable, and far easier to adapt to changing customer and regulatory needs. The result is a future-ready event-driven communications foundation that drives customer satisfaction and operational efficiency.
With Grid Dynamics, the organization replaced a centralized, brittle service with a domain‑driven, serverless architecture leveraging Amazon EventBridge Pipes, AWS Lambda, Amazon Kinesis, and Amazon CloudWatch, seamlessly integrated with Salesforce Marketing Cloud. This approach gave individual business domains ownership and agility, allowing them to release changes independently and reduce cross‑team bottlenecks that once slowed innovation.
For business leaders, the value is clear:
- Agility: New customer communication flows can be launched quickly, bringing products and services to market faster.
- Resilience: Built‑in failover, retries, and real‑time monitoring minimize disruption and protect customer trust.
- Efficiency: Serverless scaling eliminates wasted infrastructure spend and reduces operational overhead.
- Future‑readiness: The architecture is set up to support new channels, compliance requirements, and innovation with minimal risk.
By modernizing on AWS, this enterprise enhanced reliability and accelerated its ability to innovate and deliver superior customer experiences at scale.
Learn how leading enterprises are modernizing event-driven communications with AWS. Download the full case study to explore the detailed architecture, migration approach, and business outcomes.
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