Transforming digital customer experience: A design thinking approach for modernizing a tools distribution franchise

See how a leading omnichannel sleep retailer used an AI retail search assistant to make online discovery feel as guided as an in-store consultation. In this case study, you’ll learn how Grid Dynamics designed a triage-first discovery platform that blends fast facet search with a conversational shop...

Delivering customer service at the speed of today’s expectations is not optional anymore. See how a leading automotive retailer restructured its e-commerce search and customer support by implementing a conversational AI agent on WhatsApp and achieved response times as fast as 3 seconds, enablin...

PepsiCo, one of the largest food and beverage companies in the world, takes a deeply customer-centric approach to in-store merchandising and accessibility. Producing iconic brands such as Pepsi, Lay's, and Gatorade, which are enjoyed by consumers a billion times a day, makes strategic product d...

This leading automotive aftermarket company replaced 12+ year-old legacy platforms with a composable MACH architecture that now supports the growth of its multi-brand B2B automotive parts distribution business across Europe. The automotive commerce modernization results speak for themselves:...

As the largest omnichannel mattress retailer in the U.S., Mattress Firm’s 6,000+ Sleep Experts® are trusted advisors guiding customers to better sleep across 2,200+ stores. But with product information, promotions, financing options, training materials, and operational procedures spread across...

Download the full case study now to explore how this tools distributor reimagined their automotive ecommerce experience for future success. By downloading, you'll gain access to exclusive insights that can help inform your own digital transformation strategies. Whether you're in the automotive i...

See how a leading omnichannel sleep retailer used an AI retail search assistant to make online discovery feel as guided as an in-store consultation. In this case study, you’ll learn how Grid Dynamics designed a triage-first discovery platform that blends fast facet search with a conversational shop...