Agentic commerce

Auto parts e-commerce is booming, but complexity risks revenue. Think fitment accuracy, interchange precision, catalog and PDP content standardization, and omnichannel expectations. One misfit leads to a lost sale, and can even jeopardize customer safety.​  Auto parts search is in a dif...

Discover how this Fortune 100 foodservice distributor increased average revenue per customer by 4% after modernizing its digital search and catalog systems. With over 600,000 clients and hundreds of thousands of SKUs, the company relied heavily on its e‑commerce channel but struggled with low searc...

Learn how agentic commerce, AI shopping assistants, and open commerce protocols like UCP and ACP are transforming product discovery, brand loyalty, and digital commerce strategies.

Enterprise AI agents are increasingly used to assist users across applications, from booking flights to managing approvals and generating dashboards. An AI agent for UI design takes this further by generating interactive layouts, forms, and controls that users can click and submit, instead of just...

Conversational AI agents for customer support cut call abandonment, automate resolutions, and free agents for complex work. Real use cases with results.

Delivering customer service at the speed of today’s expectations is not optional anymore. See how a leading automotive retailer restructured its e-commerce search and customer support by implementing a conversational AI agent on WhatsApp and achieved response times as fast as 3 seconds, enablin...

Agentic commerce is in the midst of a defining moment. Instead of a customer navigating a checkout flow, AI shopping agents can now autonomously purchase goods, renew subscriptions, or restock supplies, executing payments entirely on the customer’s behalf through agentic payments protocols. It’s...

Learn how integrating AI in composable commerce enables intelligent orchestration, personalized experiences, and faster innovation. Download Grid Dynamics’ ebook.

Agents of change are here. Agentic AI is rewriting the rules of retail, manufacturing, financial services, and insurance, making workflows autonomous, compliant, and customer-first.

As the largest omnichannel mattress retailer in the U.S., Mattress Firm’s 6,000+ Sleep Experts® are trusted advisors guiding customers to better sleep across 2,200+ stores. But with product information, promotions, financing options, training materials, and operational procedures spread across...

Because this kind of impact is already a reality: Remember how online shopping reshaped retail over the past two decades? We’re on the brink of another shift. Quietly but quickly, the familiar mix of search bars, filters, and shopping carts is starting to feel dated. According to Gartne...

Discover the top digital customer experience trends to shape 2025. Explore AI, personalization, and CX strategies in this free ebook.

Every day you lose customers you never meet: the ones who can’t find the right product, get stuck between channels, or give up before checkout. Grid Dynamics helps you turn those broken journeys into AI-powered experiences that feel instant, personal, and effortless across search, merchandising, cu...

Delivering customer service at the speed of today’s expectations is not optional anymore. See how a leading automotive retailer restructured its e-commerce search and customer support by implementing a conversational AI agent on WhatsApp and achieved response times as fast as 3 seconds, enablin...