Home Insights Demos Gemini Enterprise for Customer Experience: Shopping Agent with RCS

Gemini Enterprise for Customer Experience: Shopping Agent with RCS

Build context-aware commerce agents on Gemini Enterprise for Customer Experience. Powered by Agent Studio and Vertex AI Search, this custom shopping agent architecture accelerates product discovery through multimodal search and exact specification matching across complex enterprise catalogs. A secure MCP Connector integrates directly with your commerce platform to execute authenticated cart operations and contextual navigation.

The intelligence extends post-purchase via Rich Communication Services (RCS) for native mobile engagement. Customers seamlessly update fulfillment methods or upload photos for automated visual issue resolution and instant refunds. Build a custom Google shopping agent with Grid Dynamics to deliver end-to-end agentic commerce purchasing journeys across any industry vertical.

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