Up to $10M
annual cost savings
98%
drop in call abandonment rate
48%
calls routed bypassing the service desk
Modernize customer support with proven AI-powered capabilities
Deliver faster resolutions and 24/7 service while reducing operational costs with AI agents, agent assist tools, and conversational insights. From retail and telecom to manufacturing and financial services, today’s customers demand instant, personalized, and always-on service. AI-powered customer support solutions empower businesses to meet these rising demands with intelligent automation across every interaction. The result is faster responses, lower operational costs, and higher customer loyalty, backed by proven AI capabilities that enable scalable and human-like customer interactions across digital and voice channels.
AI customer support features
CONTACT CENTER AI MODERNIZATION
Upgrade existing platforms with advanced AI features
Integrate AI agents, agent assist capabilities, and analytics into existing cloud-native, third-party, or legacy contact center platforms. Achieve fast implementation, enhanced performance, and greater ROI without replacing core infrastructure. This is the perfect customer support AI solution for businesses seeking smaller, high-impact projects.
CONVERSATIONAL AI AGENTS
Automate support and scale self-service across channels
Deploy intelligent agents that handle complex, multi-step inquiries with natural language understanding, visual search, and multilingual capabilities. Improve deflection rates, reduce call abandonment, and provide instant responses, freeing human agents to focus on high-volume interactions while cutting operational costs during peak demand.
AI AGENT ASSIST
Empower agents with real-time guidance and smart tools
Accelerate task completion with an AI-powered knowledge assistant, smart replies, live transcription, and automated summarization with an enterprise AI platform for customer service. Guide agents through SOPs, ensure consistent service quality, and deliver faster resolutions that boost productivity and customer satisfaction without fully automating every interaction.
AI ONBOARDING AND COACHING
Reduce training time and improve agent performance
Speed up new hire readiness with interactive AI roleplay scenarios and automated feedback. Generate training sessions from real customer transcripts, provide real-time coaching during live calls, and reduce supervised workload, addressing high attrition rates while building skilled support teams faster with a robust AI customer service solution.
CONVERSATIONAL ANALYTICS
Extract business intelligence from customer interactions
Gain deep visibility into customer sentiment, agent performance, and churn drivers through conversational analytics. AI-powered insights reveal improvement opportunities, optimize quality assurance, and inform strategic decisions that boost retention and customer experience.
OMNICHANNEL COMPLAINT CLASSIFICATION
Monitor complaints across multiple languages
Get actionable insights from complaint analytics and automate complaint labeling across chat, audio, and email channels in multiple languages with an enterprise AI platform for customer service. Ensure accuracy to meet diverse global regulatory requirements, reduce manual workload, and optimize customer experience by acting on critical customer complaint analytics.
CHURN MODELING
Turn customer conversations into predictive insights
Leverage AI to analyze vast volumes of call transcripts, identify churn triggers, and build next-generation churn modeling systems. Gain clear visibility into customer sentiment and intent, enabling proactive retention strategies and data-driven improvements that strengthen customer loyalty and long-term profitability.
AI customer support case studies
Related solutions
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