Digital commerce

Transform your digital commerce customer experience - from discovery to delivery and beyond - with a cloud-native composable commerce platform and best-in-class Packaged Business Capabilities (PBCs) for AI-powered search, personalized recommendations, omnichannel loyalty programs, inventory management tools, and more.
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Client’s success

Replacements.com, the world’s largest retailer of tableware, drinkware, silver-flatware and estate jewelry, deliver a seamlessly convenient product discovery experience for their customers and employees thanks to Grid Dynamics' powerful visual search implementation. A simple snap of a picture uploaded to the website returns accurate matches from the 11M+ catalog in seconds.

90%
visual search accuracy
2 sec
for results from 11M items
Insights details

The evolution of omnichannel digital commerce: what’s new in 2022

MACH Alliance + Grid Dynamics

Grid Dynamics joined the MACH Alliance to share knowledge and promote the benefits of best-of-breed ecosystems that propel current and future digital experiences with open and connected enterprise technology.

Our clients

Retail
Manufacturing & CPG

Elevate your CX

  • 1

    Land

    Personalized homepage and landing pages

    Enable rich web content, visually aesthetic shoppable media, personalized recommendations and promotions, as well as loyalty-based special offers on your e-commerce platform

  • 2

    Discover

    Connecting customers with products they love

    Enable AI-enabled search that understands customer intent, style-aware visual search & personalized recommendations for similar and complementary products, and power location, inventory and price awareness, along with rich merchandising capabilities on every step of the customer journey

  • 3

    Select

    Support customer purchase decisions

    Enable rich and consistent product data, price clarity, inventory visibility, personalized, context-aware recommendations and offers, and add value with augmented reality experiences, social data and multiple delivery options

  • 4

    Purchase

    Frictionless checkout experience

    Enable cart-level offers, multiple delivery methods, payment options, and personalized recommendations for out-of-stock and complementary products

  • 5

    Receive

    Reliable delivery

    Reduce the delivery window, enable tracking visibility, order modifications, order routing and sourcing, and returns

  • 6

    Trust

    Earn and retain customer trust & loyalty

    Enable personalized, conversational, intelligent customer support, along with a multi-level loyalty program, and reliable performance and security on all levels

Personalized homepage and landing pagesConnecting customers with products they loveSupport customer purchase decisionsFrictionless checkout experienceReduce the delivery window, enable tracking visibility, order modifications, order routing and sourcing, and returnsEnable personalized, conversational, intelligent customer support, along with a multi-level loyalty program, and reliable performance and security on all levels

Our strategic partners

CommerceTools
commercetools is a leading eCommerce solution for innovators and visionaries. Helping brands increase business agility and innovate across new business models. The CommerceTools architecture provides flexible, cloud-based, microservice, commerce API solutions to the market.
Fluent Commerce
Fluent Commerce is a cloud software company focused on smart order management for omnichannel merchants. The Fluent Order Management Cloud Platform is cloud-native, fully managed and code-free. It includes the essential components for unified commerce: Distributed order management, in-store tooling, inventory & location management, customer service, fulfilment optimization and reporting. This enables retailers and brands to rapidly drive up revenue, drive down costs, and win the convenience battle. Fluent Commerce works with global and regional brands such as JD Sports, Samsung, Australia Post, eBay, Woolworths, Target and French Connection.
Lucidworks
Lucidworks search solutions continuously interpret interactions and intent across channels, connecting customers and employees with the relevant, real-time results that they’ve come to expect wherever (and however) they engage with modern brands.
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Broadleaf
Broadleaf Commerce was founded in 2009. Over the years, we have earned the trust of leading brands like O’Reilly Auto Parts, Major League Baseball, ICON Fitness, and Telefonica.
Sitecore
Sitecore creates human connections between brands and their customers with rich end-to-end content, seamless commerce, and always-on personalization so brands can thrive in a world where, without a digital experience, there is no product.
Contentstack
Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences.
SAP
SAP Hybris is a leading Ecommerce framework established in Europe that quickly made inroads in the U.S and Asia Pacific, and now powers some of the world’s largest Ecommerce businesses.
Mirakl
With the Mirakl Marketplace Platform, both B2B and B2C businesses can offer more, learn more and sell more. Over 200 customers in 40 countries trust Mirakl’s proven technology and expertise.
Algolia
Algolia is an e-commerce search and discovery platform that enables retailers of all sizes to deliver fast and personalized e-commerce experiences that drive engagement and conversions across web, mobile and voice. Algolia comes with a suite of tools that allows business teams to analyze, optimize and merchandise the experience. More than 9,000 companies including Fanatics, Lacoste, Dior, LVMH, Birchbox, and Under Armour rely on Algolia to manage 85 billion search queries a month.
Amplience
Amplience dramatically simplifies how clients plan, create, manage, and deliver content. With a modern API-first approach, the Amplience solution can unleash the creativity and productivity of content and technology teams. Amplience serves more than 200 of the world’s leading businesses including Crate and Barrel, Heritage Parts, Boohoo, Mulberry, BMC, and TUMI.
Adyen
Adyen is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and L’Oreal.
AWS
Grid Dynamics partners with AWS to enable businesses to accelerate innovation in retail by migrating their systems to the cloud in order to reduce infrastructure costs, accelerate speed-to-market and seamlessly deliver omnichannel customer experiences. We help dominant players in the retail industry adopt cutting-edge digital commerce technology to transform customer engagement and personalization.
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Google Cloud Partnership
Grid Dynamics has a long history of migrating Fortune 500 clients to Google Cloud Platform. Now, Grid Dynamics has teamed up with Google Cloud to empower retailers with Google-quality semantic and visual search, rich results relevancy and recommendations, and deep personalization features out of the box. Get up and running on Google Cloud Retail Search in a cinch with our Google Cloud Product Discovery Starter Kit and unrivaled search technology expertise.
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Microsoft
Grid Dynamics is a certified Microsoft Cloud partner. As a systems integrator we support the growth of Microsoft Bing for Commerce solutions based on advanced semantic vector search technology, powered by deep learning.
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