Digital customer experience

Create advanced omni-channel digital experience platforms using the best open source and proprietary technologies.

We help business and technology leaders plan and execute digital experience programs with major business impacts:

  • Release new features faster with open platform architecture
  • Harmonize customer experiences across channels
  • Optimize search and browse using machine learning methods
  • Enable advanced loyalty programs
  • Personalize interfaces and marketing messages using AI
  • Implement innovative features such as visual search and chatbots
  • Omnichannel platform

    An extensible omnichannel digital customer experience platform that ensures seamless customer engagement is the foundation of competitive advantage in many industries, including retail, high-tech, media, and finance.

    We have built omnichannel platforms that accelerate digital growth and increase conversion at $10B revenue scale for Fortune-1000 companies, and have deep experience in virtually all aspects and components of such platforms, from interfaces (mobile, web, conversational, PoS) to back-end (search, catalog, pricing engine, loyalty, cart, checkout, inventory, order management) to cloud infrastructure and DevOps.

  • Product discovery

    Product search and browsing play the central role in virtually all omnichannel commerce solutions, and determine the quality of user experience as well as conversion rates. We have increased conversion rates by over 20% with AI-powered search engines for the world’s largest retailers and many smaller companies, and offer many innovative solutions in this area, including semantic search and visual search.

  • Personalization and engagement

    In the digital world, it is hardly possible to create engaging customer experiences without strong technical capabilities. We help our clients to develop advanced loyalty systems, pricing and offer engines, and customer data platforms that create a strong foundation for efficient and intelligent customer communications. We also integrate these systems with marketing cloud products and data provides, develop personalization models, and other advanced components needed for winning the competition for customers.

  • Innovative experiences

    Competition, already-high industry standards, and demanding consumers require continuous experimentation with customer experiences and innovation. We offer emerging technology solutions such as augmented reality and conversational user interfaces that help to take the customer experience to a new level.

Our clients

Retail
Hi-tech
Manufacturing
Finance

We provide flexible engagement options to design and build a customer intelligence and analytics solution for your enterprise. Contact us today to start with a workshop, discovery, or POC.

Workshops

We offer free workshops with our top experts to discuss your challenges, potential areas of improvement, and industry best practices.

Proof of concept

If you have already identified a specific use case that can be solved using data science and other customer intelligence technologies, we usually can start with a 4–8 week proof-of-concept project to deliver tangible results for your enterprise.

Discovery

If you are in the stage of requirements analysis and strategy development, we can start with a 2–3 week discovery phase to identify right use cases for customer intelligence and personalization, design your solution using industry best practices, and build an implementation roadmap.