Home Solutions Digital transformation Digital customer experience

We help business and technology leaders plan and execute digital experience programs with major business impacts:

Transform your digital customer experience

Omnichannel platform

An extensible omnichannel digital customer experience platform that ensures seamless customer engagement is the foundation of competitive advantage in many industries, including retail, high-tech, media, and finance.

We have built omnichannel platforms that accelerate digital growth and increase conversion at $10B revenue scale for Fortune-1000 companies, and have deep experience in virtually all aspects and components of such platforms, from interfaces (mobile, web, conversational, PoS) to back-end (search, catalog, pricing engine, loyalty, cart, checkout, inventory, order management) to cloud infrastructure and DevOps.

Product discovery

Product search and browsing play the central role in virtually all omnichannel commerce solutions, and determine the quality of user experience as well as conversion rates. We have increased conversion rates by over 20% with AI-powered search engines for the world’s largest retailers and many smaller companies, and offer many innovative solutions in this area, including semantic search and visual search.

Personalization and engagement

In the digital world, it is hardly possible to create engaging customer experiences without strong technical capabilities. We help our clients to develop advanced loyalty systems, pricing and offer engines, and customer data platforms that create a strong foundation for efficient and intelligent customer communications. We also integrate these systems with marketing cloud products and data provides, develop personalization models, and other advanced components needed for winning the competition for customers.

Innovative experiences

Competition, already-high industry standards, and demanding consumers require continuous experimentation with customer experiences and innovation. We offer emerging technology solutions such as augmented reality and conversational user interfaces that help to take the customer experience to a new level.

Industries

We create digital experience platforms for many companies in the retail, finance, and technology industries.

Our latest thinking on data and analytics

Our clients

Google logo
Apple logo
Verizon logo
IAS logo
2k logo
curiositystream brand logo

RETAIL

Neiman Marcus logo
SHIMANO logo
Grandvision logo
macy's brand logo
Lowes logo
Logo of American Eagle

HI-TECH

Google logo
Apple logo
Verizon logo
IAS logo
2k logo
curiositystream brand logo

MANUFACTURING

Jabil logo
Stanley Black&Decker logo
Levis logo
Boston Scientific logo
Tesla logo

FINANCE & INSURANCE

Paypal logo
SunTrust logo
logo of travelers brand
Raymond James logo
risers logo
Marchmilennan logo

HEALTHCARE

align logo
Rally logo
talix logo
Vertex logo
Merck logo

Accelerate your innovations

We provide flexible engagement options to design and build a customer intelligence and analytics solution for your enterprise. Contact us today to start with a workshop, discovery, or POC.

All digital transformation solutions

Engineering and IT

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Marketing technology

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Data and analytics

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Operational management

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Get in touch

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    Digital customer experience

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