AI-driven CX experiences deliver measurable results
Achieve faster campaign deployment and eliminate millions in licensing costs with CX transformation services.
Redefine the customer buying journey with AI
Shoppers find relevant products faster with AI-driven search, conversational AI, smart merchandising, and tailored content, creating immediate engagement and personalized discovery.
Buyers dive deeper with AI shopping agents, virtual try-on tools, and compelling product images, while messaging is tailored according to crowd-sourced analytics that build confidence and reduce returns.
Customers move across channels with ease, supported by a composable commerce engine, instant content delivery, smart order management, and flexible payment and rewards.
Every touchpoint adapts with data-driven intelligence—buyers get personalized offers, churn signals are detected, and support is handled swiftly by agentic AI.
Featured success stories
VOICES OF SUCCESS: WHAT OUR CLIENTS SAY
Discover why Fortune 1000 enterprises trust us with their business
Grid Dynamics played a critical role in our organization’s first composable initiative,
transitioning our previously monolithic content management to a headless solution via Contentstack. The Grid team provided product and subject matter expertise from discovery to delivery. They helped drive efficiency and quality, consistently understanding and anticipating stakeholder needs and delivering on requirements and documentation. They’ve advocated for ASICS with the platform and easily and naturally integrated with a small internal team and an additional SI partner. Their partnership was not only crucial but also positive, pleasant, and often just fun.
Razer
Razer, a market leader in gaming products, set out to transform their business to enable faster change on the front-end and to build a foundational eCommerce platform that can continue to evolve and grow as their business evolves. We delivered a leading edge digital commerce technology integration to propel Razer’s customer experience and engagement across all channels into the future.
FitFlop
FitFlop, a global footwear brand, had ambitions to become a digital-first pioneer but needed a digital commerce platform that enabled an amazing customer experience, greater agility, scalability and room to innovate and grow. We integrated best-in-class digital commerce technology to help them achieve and exceed their goals.
Grid Dynamics has enabled Clarks to achieve the delivery of 40 commerce sites in what would be considered “record time”.
They mobilized a first class team, worked seamlessly with the Clarks programme and business change teams, and brought with them the experience of previous engagements to lead from the front and deliver to our deadlines. With oversight of the “end architecture”, they managed the cross dependencies and orchestrated the implementation, achieving a connected and unified commerce experience for our customers. With new design, look and feel, Grid Dynamics, despite the extra demands on time and team pressures, really brought their expertise to the forefront of delivery management, to assist Clarks in achieving their end goal.
Grid Dynamics played a critical role in our organization’s first composable initiative,
transitioning our previously monolithic content management to a headless solution via Contentstack. The Grid team provided product and subject matter expertise from discovery to delivery. They helped drive efficiency and quality, consistently understanding and anticipating stakeholder needs and delivering on requirements and documentation. They’ve advocated for ASICS with the platform and easily and naturally integrated with a small internal team and an additional SI partner. Their partnership was not only crucial but also positive, pleasant, and often just fun.
Grid Dynamics has enabled Clarks to achieve the delivery of 40 commerce sites in what would be considered “record time”.
They mobilized a first class team, worked seamlessly with the Clarks programme and business change teams, and brought with them the experience of previous engagements to lead from the front and deliver to our deadlines. With oversight of the “end architecture”, they managed the cross dependencies and orchestrated the implementation, achieving a connected and unified commerce experience for our customers. With new design, look and feel, Grid Dynamics, despite the extra demands on time and team pressures, really brought their expertise to the forefront of delivery management, to assist Clarks in achieving their end goal.
Find your industry-disrupting digital experience solution
Jumpstart your customer experience transformation with pre-built solutions for faster deployment.
Retail and Digital Commerce
Starter kit
Enterprise Composable Commerce Platform
Starter kit
Enterprise Composable Commerce Platform
Accelerate your digital modernization with a flexible, cloud-agnostic architecture that enables rapid innovation, seamless customer experiences, and the freedom to integrate best-of-breed solutions across all commerce capabilities.



Solution
Vertex AI Search for Commerce
Solution
Vertex AI Search for Commerce
Empower your customers with eCommerce search that captivates, compels, and converts



Starter Kit
Contentstack headless CMS
Starter Kit
Contentstack headless CMS
Drive unparalleled speed, agility, and flexibility while delivering personalized omnichannel experiences that captivate your audience.



Solution
AI Merchandising Experience Platform
Solution
AI Merchandising Experience Platform
Take control of your merchandising with advanced search augmentation and rules management. Seamlessly run promotions, manage meanings and attributes, and promote brands and partner campaigns—all powered by a composable, extendable platform pre-integrated with leading search engines to accelerate deployment and time to market.



Solution
AI Content and Catalog Optimization
Solution
AI Content and Catalog Optimization
Enrich product data, accelerate product onboarding, and cut costs with automated catalog management

Solution Brief
Google Cloud Agentic AI Customer Service
Solution Brief
Google Cloud Agentic AI Customer Service
Elevate your customer service with the AI-powered Customer Engagement Suite from Grid Dynamics and Google Cloud. This solution combines agentic AI capabilities with proprietary accelerators to deliver personalized self-service, real-time agent assistance, and actionable analytics, helping Fortune 1000 companies achieve 50% higher conversions and stronger customer relationships.



Starter kit
AI Virtual Focus Groups
Starter kit
AI Virtual Focus Groups
Leverage large language models to analyze user-generated content, identify brand messaging, product and customer service improvements, and predict social media campaign performance.

Solution
Omnichannel OMS
Solution
Omnichannel OMS
Streamline your operations and elevate customer experience with a robust OMS. Your business can benefit from advanced capabilities such as pre-order management, omnichannel fulfillment options, and intelligent order sourcing. Ensure accurate product availability and reduce overselling by integrating real-time inventory visibility and AI-driven demand forecasting. With safety stock optimization and flexible delivery options, you can enhance customer satisfaction while scaling your business efficiently. Explore how an OMS can transform your operations and drive growth.

Solution
Conversational AI
Solution
Conversational AI
Put LLMs and AI agents to work for smarter sales, support, and enterprise knowledge discovery



Starter kit
AI Virtual Try-ons
Starter kit
AI Virtual Try-ons
Elevate your e-commerce experiences with GenAI: Wow shoppers, speed up inventory updates, and slash production expenses. Leverage hyper-realistic virtual try-ons that enable customers to try before they buy, driving sales and satisfaction while cutting your costs and mitigating product returns.
Manufacturing



Starter kit
AI Inventory Allocation Optimization
Starter kit
AI Inventory Allocation Optimization
Grid Dynamics and Dataiku teamed up to create a starter kit for minimizing shipping costs, order splits, and out-of-stock events by optimally allocating inventory across multiple warehouses, distribution centers, or stores.



Starter kit
Warehouse Intralogistics Optimization
Starter kit
Warehouse Intralogistics Optimization
Streamline intralogistics and cut labor costs through AI-powered warehouse layout optimization



Solution
AI for Visual Process Monitoring
Solution
AI for Visual Process Monitoring
Monitor, analyze, and optimize your stores, warehouses, and production facilities using modern computer vision technology. Reduce the development and maintenance costs for monitoring solutions using vision-language models.



Demo
Demand Sensing and Forecasting
Demo
Demand Sensing and Forecasting
Discover how the Demand Sensing and Forecasting Starter Kit helps retailers, brands and manufacturers make accurate and comprehensive procurement, transportation, workforce allocation, inventory, pricing, and promotion decisions.

Solution
Omnichannel OMS
Solution
Omnichannel OMS
Streamline your operations and elevate customer experience with a robust OMS. Your business can benefit from advanced capabilities such as pre-order management, omnichannel fulfillment options, and intelligent order sourcing. Ensure accurate product availability and reduce overselling by integrating real-time inventory visibility and AI-driven demand forecasting. With safety stock optimization and flexible delivery options, you can enhance customer satisfaction while scaling your business efficiently. Explore how an OMS can transform your operations and drive growth.



Solution
Agentic AI IoT Control Tower
Solution
Agentic AI IoT Control Tower
Drive manufacturing process improvement with predictive analytics and AI guidance. Convert operational data into business value with centralized IoT control tower intelligence



Starter Kit
GenAI Product Design
Starter Kit
GenAI Product Design
A collection of text-to-image, and image-to-image generative AI tools for creating, editing, and rendering product designs in seconds.
Financial Services and Insurance



Solution
AI Investment Assistant
Solution
AI Investment Assistant
Streamline alternative investment matching processes with AI-powered analytics, automated document processing, regulatory compliance checks, and suitability scoring while creating clear audit trails.



Starter Kit
Agentic AI Regulatory Compliance
Starter Kit
Agentic AI Regulatory Compliance
Use AI agents to quickly respond to FINRA and SEC inquiries by turning natural language questions into precise searches on an immutable, time-aware database. Easily reconstruct historical records, ensure accuracy with full audit trails, and reduce operational workload.



Starter Kit
Insurance Policy Analytics
Starter Kit
Insurance Policy Analytics
Modernize your insurance workflows with an AI platform that handles complex regulatory changes, automates renewal quotes, and provides instant policy insights for better customer service.

Solution
Conversational AI
Solution
Conversational AI
Put LLMs and AI agents to work for smarter sales, support, and enterprise knowledge discovery

Solution
AI Pricing Optimization
Solution
AI Pricing Optimization
Automate price optimization decisions that capitalize on opportunity and maximize revenue

Solution
AI Promotion Optimization
Solution
AI Promotion Optimization
Make every campaign count with trade promotion optimization that cuts costs and converts customers
Technology



Solution
AI SDLC transformation
Solution
AI SDLC transformation
Redesign every stage of your software development lifecycle to gain productivity from expert GenAI capabilities.

Demo
AI FinOps
Demo
AI FinOps
In this AI FinOps demo, you'll see AI pinpoint top cost drivers, compare week-over-week spend, and recommend right‑sizing and idle resource reductions for immediate savings in an e-commerce scenario. Ask natural-language questions, get itemized costs, trigger reports, and schedule proactive alerts so teams move from reactive to predictive FinOps fast.

Demo
Agentic QA Platform
Demo
Agentic QA Platform
The Agentic QA Platform automates quality assurance through AI agents for test case generation, requirements clarification, coverage verification, and documentation updates. Watch the Agentic QA Platform demo to see how teams reduce QA effort by up to 60% and ensure consistent, high-quality product releases.

Demo
AIOps SRE Platform
Demo
AIOps SRE Platform
Drowning in noise and MTTR? Meet an agentic AIOps SRE assistant that detects early, diagnoses faster, and automates runbooks. Get unified observability, RCA in minutes, consistent Jira tickets, and Slack-first workflows that turn alerts into actions. Ready to see it? Watch the demo now.



Demo
AI SDLC Control Tower
Demo
AI SDLC Control Tower
See the SDLC Control Tower demo in action, an AI-driven analytics tool to improve visibility, optimize workflows, and accelerate software delivery.
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Digital transformation frameworks designed to modernize customer experiences









