Customer Support & Quality Operations Engineer

Essential functions

• Thoroughly investigate user issues to provide accurate bug localization and suggest workarounds if possible

• Reproduce issues based on user reports

• Provide technical support through ticketing systems

• Handle inquiries coming from various channels (Website support forms, In-product user requests, Community forums, Social media)

• Explore Java/Kotlin code in the repository to understand product behavior and trace potential sources of issues

• Learn every aspect of the product

• Deliver structured feedback from users to product teams, including Developers, Product Managers, and QA.

• Collect project knowledge to share common answers and workarounds with external users

• Communicate with project stakeholders, including developers, QAs, the marketing team, and others

Qualifications

• At least 1-2 years of experience in providing technical support for software development tools, cloud services or AI-assisted technology

• Basic coding skills, preferably in JVM languages (Java, Kotlin, Scala); theoretical or hands-on experience is acceptable

• Familiarity with one or a few popular IDEs

• Experience with bug-tracking systems, such as YouTrack or Jira, and ticketing systems (Zendesk, Freshdesk, Jira Service Management, etc.)

• Experience with OS administration on Linux, Windows, or macOS

• Proficient in English, both written and spoken

• Strong communication skills

Would be a plus

• Understanding of version control systems, especially Git

• Experience collecting and analyzing log files

• Experience writing technical documentation and organizing a knowledge base

• Familiarity with major operating systems, Bash, SSH, and SQL

• Experience with AI tools for IDEs such as Github Copilot, JetBrains AI Assistant, or Cursor AI

• Knowledge of network protocols

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.