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    How to Effectively Earn Customer Loyalty

    Join Dynamic Talks where we will be joined by Starbucks, Intel & American Eagle Outfitters tech leaders in a talk How to Effectively Earn Customer Loyalty

    About this event

    Loyalty programs are moving beyond the traditional spend-and-get model to sophisticated omnichannel and multichannel programs that recognize customers for every interaction they make with a brand.

    Join us for this new installment of our Dynamic Talks virtual event series on Wednesday, July 14 @ 10 am PDT / 1 pm EDT / 7 pm CEST where we will be joined by a panel of business and technology leaders from Starbucks, Intel & American Eagle Outfitters in a discussion on “How to Effectively Earn Customer Loyalty”.

    In this live Q&A webinar, we will discuss:

    • How to create a successful loyalty program
    • Customer loyalty platforms & technologies
    • Examples from the world’s most innovative brands
    • Intersection of customer loyalty with technology and AI

    Speakers

    How to Effectively Earn Customer Loyalty

    Eugene Steinberg

    Technical Fellow, Head of Digital Commerce

    How to Effectively Earn Customer Loyalty
    How to Effectively Earn Customer Loyalty

    Mariya Zorotovich

    Head of Customer Experience, HLS & Emerging Technology at Intel Corporation

    How to Effectively Earn Customer Loyalty
    How to Effectively Earn Customer Loyalty

    Ramki Vaidyanathan

    Digital Product Manager, Principal at Starbucks

    How to Effectively Earn Customer Loyalty
    How to Effectively Earn Customer Loyalty

    Ljubomir Cvetkovic

    VP of Engineering at American Eagle Outfitters

    How to Effectively Earn Customer Loyalty

    Eugene Steinberg

    Technical Fellow, Head of Digital Commerce

    Eugene Steinberg is the founding engineer at Grid Dynamics and a head of a Digital Commerce practice. As a Principal Architect and Consultant, Mr. Steinberg has delivered some of the most extensive Grid Dynamics programs, from inception to production to maturing. Mr. Steinberg has many interests, including digital commerce platforms, application of AI/ML to commerce, information retrieval, enterprise search, natural language processing, computer vision, as well as general science & art of building scalable distributed systems. He earned a Ph.D. in Applied Math from Saratov State University.

    Mariya Zorotovich

    Head of Customer Experience, HLS & Emerging Technology at Intel Corporation

    Mariya is passionate about helping brands deliver compelling customer experiences and achieve more through innovative solutions and digitally-enabled capabilities. She advocates for transformative results brought to vertical markets through artificial intelligence, the Internet of Things, and cloud technologies. She has spent her entire career working in almost every facet of retail in both physical and digital channels. She’s led strategies and teams to achieve business unit performance across service, sales, operations, and technology. She had the honor to work with an amazing team that drove Nordstrom’s customer experience strategy. At Microsoft, she incubated portions of Microsoft’s cloud and AI business with top startups, partners, and retailers. At Intel, she is a multidisciplinary thought leader. She builds organizational capabilities that accelerate Intel’s ability to understand the experiences of our customers, developers, and ecosystem partners so that we deliver the best products, services, and collaborations necessary for industry transformation. She leads marketing and customer experience programs that expand Intel’s industry and technical leadership.

    Ramki Vaidyanathan

    Digital Product Manager, Principal at Starbucks

    Ramki is a result-driven product management professional with 18+ years of global exposure across the US, Europe, UK, and Asia Pacific for a diverse set of global retailers, multinational pharmaceuticals, and telecom companies. Conceptualized, evangelized, and spearheaded several full-cycle product launches in the areas of native apps, e-Commerce, omnichannel retailing space by leading cross-functional teams across geographies.

    Ljubomir Cvetkovic

    VP of Engineering at American Eagle Outfitters

    Ljubomir is an Information Technology executive with broad experience in solution design, management, application development, and integration patterns and tools. He has strong thought leadership for innovative and creative solutions to business needs and provides vision, enterprise focus, and alignment of business requirements to technology.

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