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What 2022 trends will redefine the rules for digital customer experience?
About this event
Watch our “Evolution of omnichannel digital commerce: what’s new in 2022” panel discussion to learn about the digital commerce trends that are primed to redefine the retail industry rules in 2022.
Your 3 key takeaways from this session:
- The leading trends in digital commerce platform architectures;
- Advanced AI and ML capabilities retailers need to adapt to the “new normal” in customer experience personalization;
- Fundamental omnichannel experience approaches to boost business growth in the face of unpredictable disruption.
Speakers
Dr. Eugene Steinberg
CTO
Dr. Eugene Steinberg serves as Chief Technology Officer (CTO) of Grid Dynamics. A founding engineer and most recently, Distinguished Technical Fellow, Dr. Steinberg brings over two decades of expertise in artificial intelligence, machine learning, information retrieval, and scalable distributed systems to his leadership role. At Grid Dynamics, he has been instrumental in conceiving and scaling the company’s technology practices, spearheading mission-critical transformation programs for Fortune 1000 clients while pioneering breakthrough solutions in AI, search, and cloud-native platform development. His vision and hands-on leadership have established Grid Dynamics as a recognized innovator in digital transformation services. Dr. Steinberg oversees the company’s technology strategy, practice development, and innovation initiatives. His expertise spans enterprise AI applications, cloud platforms, data engineering, and modern application development—core capabilities that drive the delivery of high-impact solutions for global enterprises. Prior to becoming CTO, he built the company’s search and digital commerce practices from the ground up and pioneered many retail AI solutions, including visual search and conversational commerce. He joined Grid Dynamics in 2006 as its first employee and founding engineer, establishing core technology foundations while delivering transformative projects for clients including PayPal, eBay, Google, Macy’s, Home Depot, and Nike. Dr. Steinberg holds a Ph.D. in Mathematics and Mechanics from Saratov State University, where he focused on numerical analysis of nonlinear dynamic systems.
Prabhu Ramkumar
Sr Director – eCommerce (Strategy, Product, Data & Analytics) at Ashley Homestore
Prabhu leads the teams responsible for digital platforms and products in the areas of eCommerce, Order Management, Retail and Omnichannel Capabilities, Post Purchase Experience, and Supply Chain Management. He develops strategy and manages the implementation of technology solutions to enable business initiatives in the areas of Retail, CPG, Apparel, and Fashion.
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