Name: Empowering the Future of Customer Experience with Next Best Action & AI
Start: 2021-08-19 14:15:21

Watch the event recording

Join us for an upcoming Dynamic Talks on “Empowering the Future of Customer Experience with Next Best Action & AI.” On Thursday, Aug 19th.

About this event

Nowadays, you can’t win over customers with big data and analytics alone. Instead, you can turn data into AI-driven next best actions.

Join us for an upcoming Dynamic Talks on “Empowering the Future of Customer Experience with Next Best Action & AI.” On Thursday, Aug 19th our panelists will share how to:

Predict customer behavior
Generate content recommendations with AI
Create a differentiated customer experience
Forecast best-performing communication channels

Register now and save the date on Thursday, Aug 19th at 10 AM PDT / 1 PM EDT / 7 PM CEST!

Speakers

Empowering the Future of Customer Experience with Next Best Action & AI

Ilya Katsov

VP of Technology at Grid Dynamics

Bardiya Choupani

Head of Data Science Demand Analytics at Mars

Delali Agbenyegah, CAP

Director, Data Science and Analytics at Carters Inc.

Debasmita Das

Manager, AI Research & Product Development at Mastercard

Ilya Katsov

VP of Technology at Grid Dynamics

Ilya joined Grid Dynamics in 2009, and since then has been leading engagements with a number of major retail and technology companies, focusing primarily on Big Data, Machine Learning, and Economic Modeling. He is currently managing the Industrial AI consulting practice that helps clients to become successful AI adopters and deliver innovate AI solutions. Prior to joining Grid Dynamics, Ilya worked at Intel Research on emerging wireless communication technologies. He is the author of several scientific articles and international patents, and also authored a book, “Introduction to Algorithmic Marketing: Artificial Intelligence for Marketing Operations” (2017).

Bardiya Choupani

Head of Data Science Demand Analytics at Mars

Delali Agbenyegah, CAP

Director, Data Science and Analytics at Carters Inc.

Delali is a data-driven strategic leader with strong communication and negotiation skills. He is experienced in Advanced Statistical Analysis and Data Science including but not limited to Predictive Modelling, Data Mining, Machine Learning, Time Series, Econometrics, Actuarial Statistics, Survival Analysis, Conjoint design and Analysis, Design of Experiments, and Multivariate Analysis. He also has broad expertise in designing and executing analytic solutions in Finance, Insurance and Marketing. Multiple years of experience in teaching, consulting and using Statistical software such as SAS, R, SPSS, Tableau, Minitab, and JMP. He is an expert in using Analytics to drive customer acquisition, customer retention, and overall customer loyalty strategy.

Debasmita Das

Manager, AI Research & Product Development at Mastercard

An experienced Data Scientist with a demonstrated history of working in the information technology and financial services industry. She is skilled in Artificial Intelligence, Financial Risk Management, Statistical Modeling, Big Data Analytics, and Python. She also has strong engineering professional with a PGDM focused in Marketing & System from Indian Institute of Management, Lucknow.