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Join Google Cloud and Grid Dynamics for an exclusive workshop on Generative AI’s role in customer experience. This session is for executives and decision-makers interested in AI-driven strategies to enhance customer engagement and operational efficiency.

Exploring AI’s impact on customer interactions

Learn how AI technologies are influencing customer interactions and contributing to business value. Speakers from Google Cloud and Grid Dynamics will discuss:

AI agents and their potential effect on customer loyalty

Data requirements for AI implementation in customer experience

Addressing privacy concerns in AI-driven personalization

Evaluating the scalability and ROI of AI investments

Previous participants

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Neiman Marcus logo
PepsiCo logo
Southern Glazer’s logo
Upbound logo
Flex logo

Google
Neiman Marcus logo
PepsiCo logo
Southern Glazer’s logo
Upbound logo
Flex logo
Mattress Firm logo
Michaels logo
Exchange logo

Speakers

AI-driven customer experience: Practical applications and insights

Bernard Morgan

Partner Development Manager

AI-driven customer experience: Practical applications and insights
AI-driven customer experience: Practical applications and insights

Achilles Chalkiotis

Senior Director, Digital Engagement

AI-driven customer experience: Practical applications and insights
AI-driven customer experience: Practical applications and insights

Stanislav Stolpovskiy

Head of Search Practice at Grid Dynamics

AI-driven customer experience: Practical applications and insights
AI-driven customer experience: Practical applications and insights

Will Diaz

Global Alliance Director

AI-driven customer experience: Practical applications and insights

Bernard Morgan

Partner Development Manager

Achilles Chalkiotis

Senior Director, Digital Engagement

Stanislav Stolpovskiy

Head of Search Practice at Grid Dynamics

Stanislav is the Head of the Search practice at GridDynamics, with over 12 years of experience developing product discovery systems for prominent retailers. He has also accumulated more than 7 years of experience working on various machine learning and deep learning projects. Stanislav is passionate about ML, IR, and robotics, and he has been an integral part of the GridDynamics team since 2012.

Will Diaz

Global Alliance Director

Agenda

2:30 PM 3:10 PM

Registration & Networking

3:10 PM 3:15 PM

Welcome and Introduction

  • Google Cloud
  • Grid Dynamics
3:15 PM 3:30 PM

Keynote: "The power of Gen AI in customer experience"

Speaker: Achilles C.

High-level overview of Gen AI technology, focusing on its role in transforming customer interactions across industries.

3:30 PM 3:40 PM

Demo “Conversational Search”

Speaker: Stas Stolpovsky, Head of Search Practice, Grid Dynamics

3:40 PM 4:00 PM

Panel discussion: "AI agents as game changers: Industry insights and real-world applications"

Panelists: Experts from Google Cloud, Grid Dynamics, and industry leaders

Moderator: Will Diaz

  • Exploring provocative topics such as AI agents enhancing brand loyalty, scalability, ROI, and balancing AI personalization with privacy.
  • Panelists will share specific examples of AI’s impact on customer experience, from automation to personalization and beyond.
  • Audience Q&A will keep the discussion interactive.
4:00 PM 4:10 PM

Keynote: Implementing Gen AI for business impact

Speaker: Practical guide on how to implement Gen AI within an enterprise to drive tangible business outcomes.

  • Focus on overcoming common challenges such as data readiness, integration, and measuring ROI.
  • Case studies and success stories from retail, CPG, manufacturing, and automotive sectors.
4:10 PM 4:20 PM

Interactive Q&A session

4:20 PM 4:25 PM

Closing remarks and next steps

4:25 PM 6:00 PM

Networking session

Register now

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    AI-driven customer experience: Practical applications and insights

    Intended audience

    This workshop is designed for:

    Senior executives

    Customer experience managers

    Digital strategy leaders

    IT decision-makers

    1105 W Peachtree St NW, Atlanta, GA 30309
    United States

    Why should you attend?

    • Hear insights from experienced professionals at Google Cloud and Grid Dynamics
    • Examine practical uses of AI in customer experience
    • Understand steps for implementing AI solutions in your organization
    • Build connections with peers in your industry
    • Gain perspective on AI’s potential impact on customer interactions

    Space is limited. We encourage interested parties to register early.

    REGISTER NOW

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