Join Google Cloud and Grid Dynamics for an exclusive workshop on Generative AI’s role in customer experience. This session is for executives and decision-makers interested in AI-driven strategies to enhance customer engagement and operational efficiency.
Exploring AI’s impact on customer interactions
Learn how AI technologies are influencing customer interactions and contributing to business value. Speakers from Google Cloud and Grid Dynamics will discuss:
Confirmed attendees
Speakers
Agenda
Registration & Networking
Welcome and Introduction
- Valery Zelixon, SVP of Sales, Grid Dynamics
- Vish Ganapathy, Field CTO, Retail Industry, Google Cloud
Keynote: AI for Digital Experiences
Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics
Panel discussion: "AI agents as game changers: Industry insights and real-world applications"
Panelists:
Vish Ganapathy, Field CTO, Retail Industry, Google Cloud
Stas Stolpovsky, Head of Search Practice, Grid Dynamics
Pat Converse, Director of Strategic Partnerships – Hyperscalers, Grid Dynamics
Moderator: Jenna Banks
- Exploring provocative topics such as AI agents enhancing brand loyalty, scalability, ROI, and balancing AI personalization with privacy.
- Panelists will share specific examples of AI’s impact on customer experience, from automation to personalization and beyond.
- Audience Q&A will keep the discussion interactive.
Live Showcase “Conversational Search” & Interactive Q&A session
Speakers:
- Stas Stolpovsky, Head of Search Practice, Grid Dynamics
- Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics
Networking break
Panel discussion: Implementing Gen AI for Business Impact & Interactive Q&A session
Panelists:
Prabu Ramaraj, IT Director, Generative AI, Customer Satisfaction, AutoZone
Raghvendra Joshi, Senior Director Inspire Brands
Vikrant Rage, Senior Director, Customer Success, Grid Dynamics
Moderator (Q&A only): Jenna Banks
- Practical guide on how to implement Gen AI within an enterprise to drive tangible business outcomes.
- Focus on overcoming common challenges such as data readiness, integration, and measuring ROI.
- Case studies and success stories from retail, CPG, manufacturing, and automotive sectors.
Summary: "The power of Gen AI in customer experience" & Q&A
Speaker: Achilles Chalkiotis, Digital Engagement Practice Lead North America, Grid Dynamics
High-level overview of Gen AI technology, focusing on its role in transforming customer interactions across industries.
Closing remarks and next steps
Networking Happy Hour: Connect & Collaborate
Intended audience
This workshop is designed for:
Location: Google office in Atlanta
Why should you attend?
- Hear insights from experienced professionals at Google Cloud and Grid Dynamics
- Examine practical uses of AI in customer experience
- Understand steps for implementing AI solutions in your organization
- Build connections with peers in your industry
- Gain perspective on AI’s potential impact on customer interactions
Space is limited. We encourage interested parties to register early.
