Technical Support Analyst
We are looking a Support Analyst for a global lifestyle footwear brand, recognized for combining biomechanical engineering with contemporary fashion.
Experience with monitoring/alerting tools (e.g. Grafana, Kibana, Datadog, New Relic, PagerDuty, Zabbix, or similar) are super valuable, and professionals with those skills would be prioritized!
Essential functions
Responding to customer requests
Tracking issues via JIRA
Investigating incidents, detecting problems, following written guides to resolve, escalating problems to Dev or Infrastructure team, compiling reports and participating in customer meetings.
Qualifications
The candidate will need to be aware of the some of the following platforms and technologies:
General understanding of the Software Development Life Cycle (Agile/Scrum)
General understanding of cloud computing (GCP / AWS / Azure)
Web & Network Fundamentals, grasp of HTTP Status Codes (2xx, 4xx, 5xx), DNS and SSL/TLS certificate basics.
Familiarity with monitoring and alerting systems (NewRelic / Dynatrace / DataDog / Prometheus / Kibana) including basic ones (StatusCake, Pingdom, etc.)
Some experience with one of the search and analytics systems ElasticSearch / OpenSearch / Vertex AI Search
Jira/Confluence (ServiceNow or similar product experience is useful too)
Would be a plus
Hybris / SAP Hybris CCv2
Commercetools / Fluent OMS
eCommerce certification (optional)
ITIL foundation certification (or an understanding without certification, especially in the ITSM part)
understanding monitoring concepts (metrics, logs, traces) and golden metrics
basic understanding of how web applications work
basic understanding of cloud infrastructure concepts
We offer
- Flexible working hours (full-time).
- One "Flex Day" off per month – eligible after six months with the company.
- 10 business days of vacation.
- Swiss Medical health coverage.
- 100% remote work.
- Permanent contract with salary review every four months (in ARS).
- Access to Udemy and Platzi for professional training.
- Employee Assistance Program (financial, nutritional, psychological support, etc.).
- Fully covered English classes during working hours.
- Discounts on Club de Beneficios and Samsung products.
- Birthday day off.
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.
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All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.