Customer Support Engineer
Grid Dynamics, a global software services company driving enterprise-level digital transformation solutions for Fortune 1000 corporations, is looking for a Customer Support Engineer. Join our team and be part of a company that values integrity, innovation, and excellence.
Note: This role requires availability to work in shifts.
Essential functions
Act as a focal point for investigations, ensuring senior management is updated on high-priority issues and maintaining ownership of those issues
Report on significant daily tasks, including 3rd party activities and upcoming customer or project activities, while enhancing management summaries
Configure, tune or upgrade tools in collaboration with the infrastructure team to meet new requirements and demonstrate new tool usability to the team
Review and prepare for tool patches and assist with the assessment of new functionality
Qualifications
Experience with Linux/NIX administration and familiarity with Bash and/or Python scripting
Solid understanding of CI/CD principles and industry best practices
Hands-on experience with Git or other version control systems
Practical knowledge of containerization and orchestration technologies (e.g., Kubernetes, Docker, Helm)
Experience working with Google Cloud Platform (GCP)
Intermediate or higher level of English, both written and spoken
Would be a plus
Experience with configuration management tools such as Chef or Ansible
We offer
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
About us
Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Apply to the position
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Grid Dynamics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees during their employment and for all candidates during the application process.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. All employment is decided on the basis of qualifications, merit, and business need.